Member of the Production Operations team maintaining a 24x7 SaaS environment.Administer approximately 50 Windows 2003 / 2008 servers across 3 data centers.Acting as sole systems administrator for the Deal Management application, which includes approximately 14,300 users running through IIS, across 3 data centers. Assist Senior Database Administrator with day to day duties as well as cover the position while the member is out.As Lead Systems Administrator, was responsible for successful migration of the largest Deal Management implementation, which was hosted by a very large DemandTec customer. My responsibilities included moving the application from behind that customer's corporate firewall into our Datacenter. This effort involved coordination between many teams within DemandTec as well as teams within our key customer. Participated in the planning and execution of multiple Data Center moves.Worked with engineering team to learn the deployment process and eventually take over deployments of our application to production.Assist with the rolling out of new customer implementations to include new sites, and file transfer setups.

Administered approximately 15 Windows 2000/2003 domains at 20 sites utilizing Microsoft Small Business Server, as well as Microsoft Windows Server for a total of 150 users.Administer 5 separate Exchange servers using Exchange Server 2003.Installed and maintained Blackberry Enterprise Server Express.Performed server upgrades to include patches and hardware after hours to minimize downtime.Provided technical support to users on a variety of software, hardware, and LAN related issues.Add/remove users as well as computers to Active Directory domains.Created and implemented backup solutions to include Veritas Backup Exec. for onsite backup, and NovaNet Web backup for offsite backups.Configured and maintained small business firewalls, to include Netgear, and Linksys.Supported users remotely using LogMeIn, and Remote Desktop Protocol.Installed and configured new Dell desktops, and laptops.Configured and maintained McAfee VirusScan Enterprise.Assisted home users with a variety of technical support, ranging from data recovery, virus and spyware removal, hardware upgrades, as well as dealing with their ISP's during internet outages.

Administered approximately 20 Windows 2000/2003 domains at 20 sites utilizing Microsoft Small Business Server, as well as Microsoft Windows Server for a total of 400 users. Configured multiple Small Business Servers from scratch as well as migrations.Administer 10 separate Exchange servers using Exchange Server 2000/2003.Installed multiple Blackberry Enterprise Server Express's, as well as configuring and troubleshooting Blackberry handhelds.Performed server upgrades to include patches and hardware after hours to minimize downtime.Provided technical support to users on a variety of software, hardware, and LAN related issues.Add/remove users as well as computers to Active Directory domains.Created and implemented backup solutions using Veritas Backup Exec.Configured and maintained small business firewalls, to include Netgear, and Linksys.Supported users remotely using Kaseya, and Remote Desktop Protocol.Installed and configured new Dell desktops, laptops, and servers.Installed and maintained Norton AntiVirus Server, as well as Norton Antivirus Corporate Edition for the clients.

2005 - 2006HelpdeskWorked on a team of 5 managing 125 users, and 10 servers.Provide users with a variety of desktop support on Hewlett Packard desktops, and laptops.Ensured backup completed successfully, prepared the tapes to be taken offsite.Troubleshoot Blackberry handhelds.Brought a company of 100 up to corporate standards, to include un-authorized software removal, and complete patching of computers.

Various Assignments: Attended recruit training in San Diego. Upon graduation, assigned to Camp Pendleton. Received promotion to Lance Corporal, 1998; Corporal, 1999; and Sergeant, 2001. Worked in maintenance for the Weapons and Field Training Battalion, supervising a staff of 20 on various exercises and assignments (1997 – 2001). Received training as network operator and small computer systems specialist before being assigned to Japan (2001 – 2002).

Non-Commissioned Officer in Charge for all networking and operational systems support for battlefield and international data links. Installed and operated all equipment while deployed in support of Operation Enduring Freedom and Operation Iraqi Freedom. Maintained 100% real time network support to ensure transmission of critical information to Real World Missions.

Non-Commissioned Officer in Charge: Systems Administrator of Local Area Network, Exchange 5.5 Administration, for two separate networks. Managed helpdesk. Maintained and upgraded all operating systems. Lead, trained, and mentored junior staff in the Information Systems section. Assisted in the implementation of Public Key Infrastructure and performed duties as MACG-18 Terminal Area Security Officer. Served as Senior Trusted Agent for PKI and Senior Network Administrator for all tactical networks. Data Chief for numerous exercises; and Alaska. Responsible for network equipment in excess of $10 million.