Collections Agent
Current Collected bill payments and negotiated agreements accurately with over 100 customers within a six-hour shift. Manage and monitored customers’ personal account and billing information in a discrete manner. Generate 1,000 appointments for our gas customers collaborate with floor supervisor to process. Save company over $1 million dollars in fines by informing customers on legal matters pertaining to gas meter replacement procedures and subsequently scheduling appointments timely. Rank among the top 10% in employee performance for outstanding customer service and demonstrating leadership.