Design lead within the program leadership team to drive the multi-year digital transformation of an established regional bank.Key liaison between bank leadership and IT to define digital product org structure and integration of human-centered design methodology with Risk & Compliance oversight.Market strategy and envisioning of AI-driven personalization offering for tier 2 banks.Areas of responsibility: design ops, design system, online banking (web & mobile) redesign, change management, training curriculum, product portfolio prioritization, and roadmap development.

UX field research, strategy, and design for creating the first of its kind marketplace solution for SME network solutions in the Philippines.Created innovative picture-based, elicitation techniques to overcome language barriers with research participants. Areas of responsibility: product strategy, creative direction to design & research team, present program direction to client executives.

Lead designer for the redesign of software used by the railroad industry for managing shipping rates.

The mission of the Design Leader Forum is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.

Grew and managed a team of 12 researchers, designers, and content strategists.Led the research, strategy, and design of product vision to incorporate three new offerings from business acquisitions.Oversaw development of design system to unify the fractured front-end and address years of accumulated tech & design debt that was hindering product delivery.Worked with People Team (HR) and local design schools to develop and launch of an internship program to provide entry-level opportunities for designers breaking into the industry.Areas of responsibility: design ops, design system, portfolio prioritization and roadmap planning in Agile SAFe environment, M&A due diligence, omni-channel product strategy, and CX strategy.

As the VP of UX at projekt202, I was the national practice leader accountable for; the quality of UX Design delivery, development of a highly-skilled UX Design team, and helping companies reliably achieve success through digital experiences designed for people. As projekt202 continued to grow, I was heavily involved in the development of practice management tools, methodology definition, and development of internal processes. I have led strategic design projects for clients including Capital One, Charles Schwab, Kronos, and Samsung. Industry verticals where I have experience include eCommerce, enterprise business software, finance, healthcare, human capital management, and more. Specialties: UX Strategy, Interaction Design, Visual Design, Design Research, Experience Research, Practice Development

Created curriculum for the first Web Design course offered at Shepherd, teaching junior and senior level students in combined lecture + studio class.