• Proactively built and maintained strategic relationships with sales representatives and customers, ensuring prompt resolution of their needs and consistently exceeding customer expectations.• Recognized for outstanding service by developing and implementing a digital customer notebook, capturing vital account information, and significantly improving information management, resulting in enhanced customer satisfaction and streamlined operations.• Successfully collaborated with cross-functional departments including warehouse, accounts payable, accounts receivable, sales, and credit, optimizing sales revenue and ensuring seamless customer service delivery.• Developed and implemented a digital customer notebook, revolutionizing information capture andenhancing customer account management, resulting in improved efficiency, accuracy, and streamlinedoperations.

• Established and nurtured tactical and strategic relationships with sales representatives and customers, ensuring their needs were met promptly and effectively, resulting in increased customer satisfaction and loyalty.• Played a key role in driving sales and revenue growth, identifying and closing major projects while nurturing strategic relationships, ultimately contributing to the company's overall success and expansion.• Collaborated cross-functionally with the warehouse, accounts payable, accounts receivable, sales, and credit departments to optimize customer service, resolve issues efficiently, and drive revenue growth.• Demonstrated leadership and professionalism, advancing company and sales partner goals while fostering a respectful and collaborative work environment, contributing to a positive team culture and increased productivity.

• Demonstrated exceptional leadership as a Team Leader and Helicopter Crew Chief, overseeing the maintenance and operational readiness of aircraft subsystems, ensuring mission success and the safety of personnel.• Successfully participated in critical missions as part of the International Security Assistance Forces in Afghanistan, contributing to the overall goals and objectives of the mission while upholding the highest standards of professionalism and dedication.• Provided technical guidance and maintenance supervision in a high-pressure environment, leading a team of up to 15 soldiers responsible for the maintenance support of up to 20 MH-60 helicopters in addition to the support equipment to accomplish the mission, ensuring adherence to work standards, operational safety policies, and the timely completion of maintenance tasks.• Led a maintenance team in enhancing the operational status of 4 aircraft in Honduras, significantly increasing flight time and training opportunities for pilots, resulting in improved operational readiness and the successful execution of mission-critical tasks while maintaining aircraft and equipment valued in excess of $60 million.