Implementation Manager
Current
Oct 2023 - Present
AeroLeads people directory · profile
Michael Blue Email & Phone Number
Customer Experience & Success Professional - SAAS- Guiding clients to goals through proactive advocacy!
at
Pay Ready
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience & Success Professional - SAAS- Guiding clients to goals through proactive advocacy!
Location
Tampa, Florida, United States
Who is Michael Blue? Overview
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Quick answer
Michael Blue is listed as Customer Experience & Success Professional - SAAS- Guiding clients to goals through proactive advocacy! at Pay Ready, based in Tampa, Florida, United States. AeroLeads shows a matched LinkedIn profile for Michael Blue.
Michael Blue previously worked as Implementation Manager at Pay Ready and Targeting Customer Success Manager Role at Software As A Service. Michael Blue holds Bachelor Of Arts (B.A.), English/ Creative Writing from Florida State University.
Company email context
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Pay Ready
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Profile bio
About Michael Blue
No better than the next man, but just as good as the best man!Driven by self improvement, I've always believed that I can overcome any challenge life may present and have done my best to implement the lessons learned from those experiences to be an asset to my community and organizations I'm apart of, both socially and professionally. I pride myself in being a dedicated and results-driven Customer Experience and Success professional with a passion for creating meaningful connections, first class customer satisfaction, and helping clients maximize value in the tools they invest in to reach their business goals. I bring 20+ years of experience in cultivating successful partnerships and enhancing customer journeys in the hospitality and SaaS industries.
Current workplace
Michael Blue's current company
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8 roles · 17 years
Michael Blue work experience
A career timeline built from the work history available for this profile.
Targeting Customer Success Manager Role
Current
Software As A Service
Feb 2023 - Present
Csm Senior Analyst
Feb 2022 - Jan 2023
Customer Success Manager Sr Analyst
Feb 2022 - Jan 2023
Smb Account Manager
- Actively advise 150+ client accounts with 600+ store locations, maintaining a 4-6% churn rate (pre-COVID)- Advised 50 of our top 250 clients during 2020 - Guided 4 of my assigned top 250 accounts from >5 location accounts to their current status as a top 250 client, adding $300K+ a year in revenue for the company- Foster a customer centric relationship with clients to encourage a high level of company trust by providing value through the product and services- Create monthly marketing email template for Account Management team to engage clients, 60% response rate
May 2017 - Feb 2022
Onboarding Concierge
- Remotely instructed more than 155 clients over a 10 month period through a 3 step installation process to get them to the point of actively using the product- Met and/or exceeded set metrics of on-boarded clients per month as determined by company KPIs- Provided support for colleagues with client inquiries concerning sensitive topics- Created 3 client facing templates for general team use in client communication throughout the onboarding process.
Jun 2016 - May 2017
Kitchen Manager
- Created 40% of the final menu and a variety of catering menu items from classic American bar food to Sushi - Trained and maintain kitchen staff and inventory- Lead kitchen operations during peak hours to ensure efficiency by reducing waste and keeping labor cost below 23%- Maintain health and safety standards of the Florida DOH; 0 major violations during tenure
Jan 2012 - Jun 2015
Assistant Manager
- Regularly operated $3K+ lunch shifts while short staffed by delegating related tasks to cross-trained individuals- Interviewed and facilitated staff training; direct hire turnover rate for direct hires >70%- Successfully maintained a >3% variance for critical inventory items during scheduled shifts- Responsible for opening and closing duties including cash management and building security
2010 - 2011
~1 yr
2 education records
Michael Blue education
Bachelor Of Arts (B.A.), English/ Creative Writing
Florida State University
Associate'S Degree, General Studies
Tallahassee State College
FAQ
Frequently asked questions about Michael Blue
Quick answers generated from the profile data available on this page.
What company does Michael Blue work for?
Michael Blue works for Pay Ready.
What is Michael Blue's role at Pay Ready?
Michael Blue is listed as Customer Experience & Success Professional - SAAS- Guiding clients to goals through proactive advocacy! at Pay Ready.
Where is Michael Blue based?
Michael Blue is based in Tampa, Florida, United States while working with Pay Ready.
What companies has Michael Blue worked for?
Michael Blue has worked for Pay Ready, Software As A Service, One Identity, Quest Software, and Revel Systems.
How can I contact Michael Blue?
You can use AeroLeads to view verified contact signals for Michael Blue at Pay Ready, including work email, phone, and LinkedIn data when available.
What schools did Michael Blue attend?
Michael Blue holds Bachelor Of Arts (B.A.), English/ Creative Writing from Florida State University.
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