Michael Lujan Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Greater Denver Area

• Maintained and expanded a database of pre-written content to improve internal and external product support. Optimized database structure and record management system ensuring ease of access and data integrity..
• Assimilated information extracted from SMEs and re-write it into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals.
• Ensured legal and operational compliance of database information.
• Conducted regular reviews of the knowledge base to identify areas that need to be updated / expanded.

• Assessed, designed, developed, and delivered global training solutions at all levels of staff for multiple and multiple business functions including internal support groups and external clients. Organized weekly.
• Conducted all existing staff technical up skilling. (e.g., Plateau Learning Management System, MPT - Management Performance System, Web Conferencing, Reservationless-Plus Conferencing, VoIP Conferencing, etc.).
• Created and managed 80% of the knowledge base articles.
• Supported business changes in accordance to departmental guidelines and in a timely and accurate manner.

• Supported key stakeholders in delivering a high-quality customer experience by delivering global training solutions that are structured, measured, and innovative. Trained new and current staff in North America, the.
• Designed, developed, and delivered online and classroom training for corporate office employees including tracking and reporting on training progress
• Managed development, implementation, and continuous improvement of training programs, including on-going learning opportunities companywide.
• Reviewed the structure of the knowledge base on a regular basis, to ensure that it reflects the needs of the business.

Ba, Business / Accounting

Bachelor'S Degree