Michael Mitchell Email & Phone Number

Durham, North Carolina, United States

• Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.
• Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
• Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on.
• Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as.
• Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments.
• Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.

Cary, NC

Cary, North Carolina

Cary, North Carolina

Acquired customers for our clients through direct marketing and residential sales. Trained and managed a team on the skills of leadership, direct sales and marketing, interviewing, training, and managing others. Interviewed and trained candidates that were a potential fit for the company. Brainstormed on structures that would increase our daily sales goals

Washington, District Of Columbia

Assisted Federal Employees and Contractors via, phones, email, and in person with building services issues and request for office service for six different PBGC office locations.Verified State Identification and collected fingerprint of new Federal and Contract employee to PBCB to order Federal issued ID cardsPerformed Federal credential renewals, issue.

La Plata, MD

Contracted to evaluate current project plan for implementation of new imaging system, created training materials for facility physician on ICD-10 education and code changes. Analyzed and evaluate currently Patient Financial Services accounting system.

Washington D.C. Metro Area

.Responsible for managing Blue Plans Member Benefit Cost performance and Provider Network access and cost trends.Developed reports identifying FEP members for Case, Disease, and Patient-Centered Medical Home Management programs for 39 service areasCollaborated with internal IT, clinical areas and external Blue Plan customers to implement system.