- Manage equipment maintenance for high acuity departments and act as the primary contact for those areas.- Maintain high-risk and complex equipment that requires specialized training and extensive knowledge. - Manage installation, upgrade, and repair projects for equipment related to their area of expertise.- Respond to after-hours troubleshooting and repair calls.- Evaluate repair, installation, and maintenance requirements for medical equipment within their responsibility.- Have a working understanding of project management terms and methods for equipment maintenance installations, upgrades, and recalls.- Complete installation, repairs, and planned maintenance tasks of specialized and complex equipment in accordance with local and national public safety and regulatory requirements.- Document all actions taken and monitor equipment maintenance schedules.- Order replacement service items needed for upcoming maintenance.- Prioritize work to complete equipment maintenance on schedule and to established manufacturer or institutional standards.- Exhibit a detailed understanding of the equipment being supported.- Provide advanced support to high acuity departments and equipment used in direct patient care.- Have an in-depth understanding of the operations and environments they support.- Possess knowledge of common clinical terminology as well as that of life sciences such as anatomy and physiology.- Be adept at responding to emergency callbacks and after-hours phone support.- Be capable of communicating technical concepts and problems to a variety of technical and non-technical personnel.- Capable of providing support solutions to customer service issues and complaints.- Proficient at learning on the job as well as teaching and mentoring others.- Be considered a technical expert in the specialty area and capable of mentoring others within that specialty.- Able to provide accurate repair and maintenance cost estimates to customers.

Perioperative/Anesthesia team who, under minimal supervision, completes a variety of medical equipment repairs, safety verification, and preventive maintenance tasks on a broad range of patient care equipment and/or systems of moderate complexity. Serves as the front-line customer contact for assigned departments and completes assigned projects and installations according to manufacturer or regulatory requirements. Perform preventive maintenance, calibration, testing, and repair of medical equipment in assigned departments to regulatory and manufacturer standards. Monitor assigned department equipment maintenance schedules and prioritize effort to maximize efficiency and patient safety. Expected to assist with clipboard work, i.e., non-departmental specific equipment maintenance and repairs. Use service manuals, schematic diagrams, vendor phone support, and basic electronic troubleshooting skills to resolve medical equipment malfunctions and customer concerns with equipment operation. Accurately document work performed, parts replaced, and time spent in a clear concise manner. Coordinate, collaborate, and communicate equipment maintenance progress with patient care staff; keeping staff informed of delays in service, repair status, and disruptions to patient care. Complete recall remediation of patient care equipment in a timely manner. Attend vendor training to meet competency requirements for maintaining specific types of medical equipment. Respond to medical equipment after-hours emergency call-backs as part of a rotating on-call schedule. Responding on-site to UIHC main campus within 40 minutes. May assist with estimation of medical equipment maintenance charges for installation or planning projects. May be responsible for functional supervision of staff or students.

Test, calibrate, repair, fabricate, modify and maintain electronic/electro-mechanical equipment of moderate complexity. The equipment is varied and frequently non-related as well as is located in multiple and diverse departments of the institution. Types of equipment include life support, resuscitation, diagnostic and therapeutic equipment used in patient care or medical/biological environment.Primary responsibilities for this position will be preventive maintenance and repairs of general medical clinic equipment on the University of Iowa Hospital and Clinic's main campus and off-site locations.Bioengineering is comprised of people committed to working together to safely maintain medical equipment, collaborating to solve problems, and providing top-notch customer service for the University of Iowa Health Care patients and staff.

Perform basic configuration and installation of IT hardware and software in an enterprise IT environment and after-hours help desk support. This position collaborates closely with leadership and peer teams to promote collaboration and consistent service delivery. Embraces the adoption of best practices, centralized IT management, standardization, documentation, customer service excellence and the continual improvement approach to IT. Exercises all workflows while maintaining state and institutional policies and alignment with organizational objectives. Provides basic one-on-one training to internal team members as applicable. Assists with project deliverables through installation and troubleshooting of wired and wireless computing devices. Performs work in clinical, critical care, research, and departmental environments, interacting with all levels of personnel, patients, and visitors.

Audio ……… Distributed Audio, Presentation SystemsVideo ……… HDTVs, Video Conference, Digital Signage, BoardroomsSecurity……. Surveillance, Monitored Security, Door Access ControlServices…….Design, Delivery, Installation, SupportAutomation…Control Systems for home and businessNetworks……Wired and WirelessFrom advice to complete System Design with Drawings, Product Specifications, Installation Diagrams, and Connectivity Maps; we create the system that’s ideal for your project, budget, and employees. We provide design services for Architects, General Contractors, and End Users alike.From small spaces to large projects; we provide equipment and installation at extremely competitive prices with the added value of our Design Services included with every project.We provide a variety of monitoring, maintenance, and training to support your A/V installation. On-going technical support, detailed system training, and education for your employees, preventative maintenance, and seamless upgrades are available to empower your technology after installation.

Served as EPIC’s IT Support Specialist establishing a reliable computer system network, maintained the computers and made recommendations on future technology purchases. Determined what technology was required so the team could adequately do their job and interact with clients in a professional way. Assisted clients understand the systems we had in place so they could fully utilize all the features available to them. Troubleshoot client issues to ensure products and services worked properly. • Point of contact for teams’ transition to a new EHR system coordinating needed changes to engineers.• Planned and coordinated clinic move to a new building with 13 offices setting up all technology purchase orders for the entire project finishing under time and budget. Configured computers, cable management, installation of varies networks into one unified network.

Responsible for the creation of the Quality Control department establishing quality oversight for the Clinic Team Manager, Office Manager, and fully created the Client Relations position.Transitioned to Quality Control after 8 months where the focus moved to building more structure for the team and developing SOP articles to standardized company procedures. Resolve difficult client cases by making sure that all aspects of the Quality Control department were adequately supported byestablishing 3 positions, Client Relations, Clinical Team Manager, and Office Manager. Led weekly QCmeetings to discuss areas of improvement identified throughout the week and previous weeks and then share those notes/improvements with senior leadership. Responsible to ensure knowledge andresources were available as programs changed and improved to better support clients' progress through their program. Conducted Program Progress Check-in to better support struggling clients and gather feedback to improve programs.• Established tracking metrics to track a client’s participation and progress throughout the program enabling the team to identify and focus on both positive and negative trends allowing the team to spend needed time and energy on the areas needing the most attention.

Provided prospective clients about all available programs and products available. Asses a client’s financial situation and then provide the best options based on need vs. want and ability to afford. Developed an outreach program for clients that financially couldn’t start right away but were still interested in enrolling at a later date. Point of contact of clients from inception to their assignment with a health coach. Coordinate backend financial questions; tax document requests, request for required documents for HSA, FSA needs and any other administrative related questions.

Provide answers and guidance regarding mortgage-related products and services for customers, clients, and potential Wells Fargo customers. Generate mortgage business through inbound and outbound lead generation. Discussed financials assistance and help clients with disaster outreach for various natural disasters; hurricanes and floods. Inform customers of their account status and future expectations and offers. Collect on designated high-risk delinquent national accounts on customers by negotiatingresolution options.Maintain amazing customer relations with borrowers and effectively solve problems in an effort to resolve account delinquency and prevent loss while winning a customer for lift by listening with the intent to understand. Perform skip trace, account settlement, administrative work supporting the impounding or repossession of vehicles. Serve as a resource/subject matter expert and provide training to fellow team members when others struggled with negotiation calls and other escalation calls.

Provide world-class customer service while executing fast and accurate food purchases.Reconcile cash from in-store and delivery sales. Make fast, accurate and consistent sandwiches.Maintained professional working relationships will all company employees and outside vendors.Followed company and states guidelines regarding health standards and best practices.Provided excellent customer service by listening and communication accurate customer orders.Greet customers and operate cash register to collect payment from customer orders. Prepare delivery and in-store orders. Accurately record customer phone orders. Deliver food purchases orders in the designated delivery area to customers businesses and homes.

Provided comprehensive technical support solutions focused on providing a positive customerexperience. Every interaction was an opportunity to provide an exceptional customer experience and drive brand loyalty. Troubleshooting Apple products over the phone for customers using product knowledge and best practices acquired over time. Collaborate with Apple Engineers on the more complicated issues to ensure the resolution of any customer concerns or issues. Serviced and replaced products that had hardware malfunction.Asked to facilitated training classes for new team members or new procedures being rolled out by the company while creating coaching development plans for team members.

Provide fast and friendly customer service, including directing customers to products answering questions about products, or assisting in purchase decisions. Perform stocking, organizing, cleaning duties when needed. Work closely with Home Depot managers to deliver satisfaction to every customer entering the store. Leverage product knowledge to actively seek out customers to assess their needs and provide true assistance. Work in cooperation with Department Supervisor and other associates across all departments. Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe for vendors, employees, and customers. Performed the following: processed register money audits, handle customer returns, customer purchases, assisted with Customer Service, and Service Desks.