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Michael Boland is listed as Unified Communications Engineer - Global at Rio Tinto, based in Greater Perth Area, Australia, Australia. AeroLeads shows a work email signal at ecu.edu.au and a matched LinkedIn profile for Michael Boland.
Michael Boland previously worked as Senior Network Voice Engineer at Asg Group and Collaboration Voice Analyst at Edith Cowan University. Michael Boland holds Graduate Certificate, Management (Information Technology) from Charles Sturt University.
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AeroLeads found 1 current-domain work email signal for Michael Boland. Compare company email patterns before reaching out.
I am a Modern Workplace and Unified Communications Engineer who is seeking opportunities in IT Management, Operations and Architecture. I have a strong belief in building customer relationships with focused solutions; creating value through meaningful service delivery, leadership and engagement. TECHNICAL EXPERIENCEI have spent the past 10 years working in Unified Communications Technical and Support Roles. During that time I have become an experienced UC Engineer across multiple technologies. This is includes Microsoft Teams Voice, Cisco Unified Communications, SIP, and legacy voice technology using a variety of vendors. I am also experienced in the design and implementation of AV and Meeting Room solutions. LEADERSHIP I have been given multiple opportunities during my career to lead teams of people. I have gained valuable experience to confidently lead people using a platform of mutual respect, listening, understanding and a philosophy of excellence. Every team member you encounter is different and knowing what their needs are help us succeed together in achieving customer goals and business strategies.CUSTOMER FOCUSI have 20 years experience in a wide range of customer services roles. From face-to-face front line service in a department store to technical project lead for a large organisations. A different approach is required for every customer. Understanding this allows me to build productive relationships which lead to educated, collaborative decision making. It comes down to a simple process: listen, confirm and collaborate to find the right path to a suitable solution.If you would like to talk to me about how I can help your team please get in touch
Listed skills include Service Delivery, Technical Support, Customer Service, Team Leadership, and 36 others.
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A career timeline built from the work history available for this profile.
London, Greater London, GB
SME responsible for the Global Unified Communications and Video Conference environment.- Meeting Room and AV Design and Consultation- Microsoft Teams | Meetings | Voice | MTR- Cisco Webex | VC Endpoints | Workspaces- Zoom | Events | Admin | Support- Vendor Management | Project Resourcing and Management
Senior Network Voice EngineerResponsible for the adminstration of UC Environment for Main Roads WA:- Microsoft Teams Direct Routing Environment- Microsoft Teams Rooms- Audiocodes, Poly, Yealink, Crestron hardware technologies.- Legacy Sykpe for Business services.
Joondalup, Western Australia, AU
Collaboration Analyst (Voice) - Voice Engingeer and Collaboration Systems Analyst.Responsible for the administration and support of Microsoft Teams for 3000+ telephony users.- Microsoft Teams Calling- Audiocodes & Poly Hardware- Hardware deployment and support- Project management and administration- Vendor ManagementAdminsitration of AV Collaboration.
Joondalup, Western Australia, AU
Responsible for support and adminstration calls that are presented to the IT Service Desk- customer request and incident management- level 1/2 support- escalation management of incidents and requests withing IT Service Centre.- documentation and knowledge management
Belmont, WA, AU
Responsible for the level 1 and level 2 support of managed service customers from around WA, Australia and New Zealand.- user and group administration and support- hardware deployment and support.- software support and implimentation- customer relations management- documentation and knowledge management
Perth, Western Australia, AU
- Team Mentoring- KPI Administration- Training & performance management- escalated incidment management - Customer dispute resolution
Perth, Western Australia, AU
- Team Mentoring and training.- performance management.- escalated support for customers- dispute resolution (direct and TIO).- providing awesome customer service to all customers
Williams Landing, Victoria, AU
-Workforce Planning-Customer Service Champion-Stock Flow Management-Delivery Scheduling
Other employees you can reach at riotinto.com. View company contacts →
Koreen Seng
Colleague at Rio TintoSingapore, Singapore, Singapore
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Andrew Pullen
Colleague at Rio TintoGreater Perth Area, Australia
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Tayla Martin
Colleague at Rio TintoContact Info, United States
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Adrian Mullins
Colleague at Rio TintoBrisbane, Queensland, Australia, Australia
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Kelsie Munro
Colleague at Rio TintoWestern Australia, Australia, Australia
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Nick Selibas
Colleague at Rio TintoCity Of Johannesburg, Gauteng, South Africa, South Africa
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Alexandre St-Pierre
Colleague at Rio TintoChicoutimi, Quebec, Canada, Canada
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Carl Cameron
Colleague at Rio TintoWestern Australia, Australia, Australia
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Jessica Williams
Colleague at Rio TintoSalt Lake City Metropolitan Area, United States
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Olga Conomos
Colleague at Rio TintoGreater Brisbane Area, Australia
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Quick answers generated from the profile data available on this page.
Michael Boland works for Rio Tinto.
Michael Boland is listed as Unified Communications Engineer - Global at Rio Tinto.
AeroLeads has found 1 work email signal at @ecu.edu.au for Michael Boland at Rio Tinto.
Michael Boland is based in Greater Perth Area, Australia, Australia while working with Rio Tinto.
Michael Boland has worked for Rio Tinto, Asg Group, Edith Cowan University, 4Logic, and Iinet.
Michael Boland's colleagues at Rio Tinto include Koreen Seng, Andrew Pullen, Tayla Martin, Adrian Mullins, and Kelsie Munro.
You can use AeroLeads to view verified contact signals for Michael Boland at Rio Tinto, including work email, phone, and LinkedIn data when available.
Michael Boland holds Graduate Certificate, Management (Information Technology) from Charles Sturt University.
Michael Boland is listed with skills including Service Delivery, Technical Support, Customer Service, Team Leadership, Customer Experience, Telecommunications, Troubleshooting, and Team Management.
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