Michael Bormann Email & Phone Number

Maplewood, NJ, US

New Jersey, United States

* Drive the expansion of operations to encompass multi-site and multi-state locations, overseeing seamless integration and standardization of processes to maintain service excellence across diverse markets.* Develop and execute startup business models, leveraging market insights and industry trends to identify growth opportunities and establish competitive.

New York City Metropolitan Area

• Led all budgetary, operational, and people development objectives for a high-volume delivery station.
• Managed and mentored a team of Operations, Area, and Shift Managers to achieve performance goals.
• Ensured safety, quality, and customer experience through effective process improvement initiatives.
• Developed talent acquisition and career management plans to enhance team capabilities and engagement.
• Analyzed performance metrics, problem-solved operational gaps, and presented results to senior leadership.
• Fostered strong relationships with Delivery Service Providers and collaborated with cross-functional teams to support site initiatives.

Sheraton New York Times Square Hotel

• Execute in highly competitive market with high annual occupancy, 1780 guest rooms, 60,000+ sq ft. of meeting space, with significant revenue contribution from rooms division.
• Lead complex operations with direct accountability for over 550 associates, including managers, and executive committee members.
• Responsible for all facets of financial, service, and associate relations across Rooms Operations, Engineering, Loss Prevention, Guest Service and Recreation divisions.
• Directed strategic conversion of key reservation and loyalty platforms/software impacting Property Management, Customer Relationship Management, Convention/Sales, Reservations, and Revenue systems.

Washington D.C. Metro Area

• Provide high-level operational leadership and specialized knowledge and skill in all of the rooms operations disciplines across all brands at managed and franchise properties.
• Represent discipline priorities and initiatives to CLS Leadership, Area Directors of Operations, Rooms and related Executive Committee members, and other property managers for the Americas.
• Develop, implement & sustain programs that optimize the guest experience and drive operational excellence.
• Translate long-term global strategies into continent level business plans and main business objectives to strengthen focus and accountability on critical needs.
• Create and deliver compelling reporting and analytics to program stakeholders to influence behavioral change on and above property.
• Identify business and operational trends using variety of data sets and insight gathering methods. Take decisive action to correct performance gaps.

Washington D.C. Metro Area

• Provide high-level operational leadership and specialized knowledge and skill in all of the rooms operations disciplines across all brands at managed and franchise properties.
• Represent discipline priorities and initiatives to CLS Leadership, Area Directors of Operations, Rooms and related Executive Committee members, and other property managers for the Americas.
• Develop, implement & sustain programs that optimize the guest experience and drive operational excellence.
• Translate long-term global strategies into continent level business plans and main business objectives to strengthen focus and accountability on critical needs.
• Create and deliver compelling reporting and analytics to program stakeholders to influence behavioral change on and above property.
• Identify business and operational trends using variety of data sets and insight gathering methods. Take decisive action to correct performance gaps.

Greater New York City Area

Washington D.C. Metro Area

• This convention resort effectively combines 475,000 square feet of meeting space, a spectacular Garden Atrium, and 2,000 guest rooms capable of hosting a wide variety of major conventions and leisure events. Known for.
• With a high volume of room nights directly booked through group contracts, peak arrivals and departures regularly reach over 1,500 rooms, and traffic flow through the public space can reach over 15,000 during major.
• With multiple active unions representing a dedicated team on property, detailed knowledge of applicable contracts is essential in its day-to-day operation.
• Front Office represents 140 STARS, 3 senior operations leaders, 9 front line leaders, and 11 supervisors across the department. Areas of operation include: Bell / Door Services, Celebrity Services, Front Desk.
• With the Gaylord brand joining the Marriott family in October 2012, many core systems for this complicated building were required to be replaced. Extensive and timely training was delivered for all STARS during peak.
• More importantly than the alignment of core systems, was the merging of brand culture. While Gaylord and Marriott shared much common ground, careful attention to differences was required to maintain brand identity.

San Francisco Bay Area

• The San Francisco Marriott Marquis boasts 117,000 square feet of prime meeting space, and generates a total of $150 million revenue each year and is located adjacent to the Moscone Convention Center.
• Major arrival / departure days regularly reach 1000 rooms checking in/out requiring detailed historical research of movement to handle this volume of transactions.
• Front Office represents 100 associates, 3 senior managers, 5 Front Line managers, and various supervisors across the department.

Greater New York City Area

• The New York Marriott Downtown offered the largest meeting space in Lower Manhattan.
• With a strong mix of Special Corporate Markets during the week and heavy group and leisure travelers on the weekends, this diverse hotel requires tight attention to detail when managing traffic flow throughout its.

Queensland, Australia

• This flagship property for Marriott in Australia provided me with the opportunity to develop a diverse team of 50 associates across 5 departments, including Front Desk, Concierge, Recreation, “At your Service”, and.
• Primary responsibilities in this role included: recruitment and development, wage and cost control, revenue development, preparation of department goals, development of GSS Key Drivers, analysis of Key Performance.

San Francisco Bay Area

Ayers Rock, NT

• This property is a unique eco resort located in the purpose built township of Yulara. With an average length of stay of 1.6 nights, the resort is host to a high pace turn of guest rooms, arrivals and departures. 30% of.
• In the role of Front Office Manager, I was responsible for the planning and operation of this dynamic business covering the departments of Reception, Night Audit, Concierge, Japan Desk, and the Resort Switch.
• With 30 full-time associates in the department, I developed an in-depth understanding of the recruitment, training, and development of staff within this unique and transient environment. I developed a keen ability to.
• Ayers Rock being an iconic Australian destination, hosted many state visits from various nations. I was in charge of managing their movements throughout the resort. These delegations consisted of up to 100 rooms.
• Facilities management played a major role at this resort as the closest town or city was over 450 kilometers away, and the resort was connected to suppliers using 3 road trains per week and the costly use of air.