Michael Borruso Email & Phone Number

Brooklyn, New York, United States

Greater New York City Area

Jericho, New York

• Responsible for contacting disconnected customers and earning their business back to Optimum by offering exclusive promotions and other appropriate types of incentives.• Reach out to current subscribers in order to upgrade their services and explain benefits and features of Optimum’s products.• Generate reoccurring revenue with all inbound and outbound calls and/or handle customer service concerns on a daily basis.• Consistently achieved monthly sales goals that are designated by management on a month-to-month level.• Significantly improved from year to year by hitting top tier in multiple sales categories and achieved President Club for the 2012 calendar year.

Organized a debt relief counseling service to help over-extended consumers eliminate their credit card debt.• Offered monthly payment plans for consumers to successfully pay off their credit card debt, either through debt consolidation or debt settlement.• Partnered customers with credited law firms that generated agreements with creditors in order to set-up escrow accounts to hold clients monies in order to settle their debt.• Educated consumers on the overall importance of their credit history, Debt-to-Income ratio, and how to generate a well-balanced budget.• Responsible for company’s month-to-month budget, lead purchases, employees’ compensation, tax filings, and overall growth of the company.

Reached out to over-extended consumers and reviewed their unsecured debts, monthly budgets, and prequalified them for debt consolidation benefits.• Trained newly hired counselors in policies and procedures regarding debt management services.• Held sales meetings to review overall department goals and innovative ways to increase revenue profits.• Worked closely with management to increase client base for overall growth for startup Debt Management Company• Brought in revenue in excess of 160,000