Customer Support Representative
CurrentAssigned to DLA CENTCOM & SOCOM, serves as the Customer Support Representative (CSR) to Air Force Special Operations Command (AFSOC); serves as a corporate and strategic integrator for the Warfighter and multiple Integrated Customer Teams (ICTs); provides logistical assistance / technical expertise to U.S. military activities and U.S. civil agencies worldwide; represents DLA Headquarters, DLA CENTCOM & SOCOM, and all DLA Major Subordinate Commands (MSCs) which includes DLA Troop Support Philadelphia, DLA Aviation Richmond, DLA Land & Maritime Columbus, DLA Energy Fort Belvoir, DLA Distribution New Cumberland, and DLA Disposition Services Battle Creek; serves as DLA's corporate face to the customer while directly working with Customer Account Manager (CAM) Air Force, Customer Account Specialist (CAS), Demand Planners, Weapons Systems Support Managers (WSSMs), distribution staff (including delivery management and stock positioning specialists), Customer Operations staff, as well as other members of DLA ICTs to fully support assigned customers; provides the customer a DLA single point of contact on site for all customer concerns or issues, and interface with appropriate supply chain owners and logistics service providers across DLA to resolve all problems; coordinates lines of effort across multiple ICTs, MSCs to ensure customer support is met