Michael Brady, Mba, Csm, Pm Email and Phone Number

Coordinate operational needs of our boutique guest house in NYC- facilities, vendor management, fire life and safety, IT, and Food and Beverage operations

In this role, I manage and oversee the Food and Beverage operations for our 81-room boutique hotel in the heart of Chelsea, in Manhattan. I function as the Executive Chef in supervising food preparation, menu creation, organizing special events, managing vendor relations, and collaborating with other departments for special requests from guests. I assist the Executive Director in strategic and long-range planning. In addition, I function as the onsite Information Technology Manager in managing our IT infrastructure.

As Zen Healthcare leads the way in Healthcare Interoperability, I served as the head of the Client Experience Team and worked in close collaboration with the CEO and Executive team in the oversight of the technical project management, account management, and client success teams. I was able to provide direction and task prioritization to the Engineering and DevSec Ops teams and worked with sales in client renewals. Additional services were provided to the Executive leadership in long-range and strategic planning for overall company growth. Achievements in this role include:-Instituted new procedures to increase department efficiency and productivity-Successfully guided the team to complete over 45 integration projects in 2023-Increased billable hours within the department by 300% in 2023, through accurate time accounting-Serve as the primary escalation point for over 50 clients and reporting directly to senior leadership

I lead the Technical Project Management department here at Zen to deliver our signature 'white glove' experience to our clients that are collaborating with us on healthcare interoperability.

•Develop project plans to support the implementation of large market customers, with contract averages of $500,000•Act as the primary point of client contact, assuring the success of the customer's project and strategic health•Responsible for managing scheduling, driving meetings, and maintaining timely asynchronous communication between internal and external teams•Identify and communicate project requirements, scope, constraints, dependencies, and risks to technical and non-technical stakeholders and be the primary interface between internal resources•Ensure that project plans and documentation are complete, current, accurate, and easily accessible•Function as Scrum Master to internal teams to manage deliverable expectations, escalating challenges as needed

• Provided project management support to onboard new health insurers onto the SaaS platform• Act as the voice of the customer to internal teams• Managed external and internal stakeholders in daily standups, in an agile environment• Fostered and managed client relationship• Key product owner, providing quality control on deliverable • Developed deep knowledge of the Healthcare Marketplace at the state and federal level

This was a freelance role:-Provide Tier I and II, on-site, help desk support for NYC vaccination sites using SalesForce-Supervised up to 3 technicians-Maintained daily event and ticket logs of user and platform issues-Collaborated with site staff and monitored network stability

•Connected members of the IT community to our national IT peer support network•Prospected companies (B2B Sales) and C-Level Executives in the Greater New York City and CT area•Sourced prospects through LinkedIn, Social Media, and cold calling•Maintained current memberships through proactive and reactive retention efforts•Worked with Member Success Managers to connect new members to services•Identified pain and growth points for companies and offered solutions•Assisted in the launch and training of a new CRM platform

•Partnered with business owners in developing programs that meet the needs of all clients •Created retention and engagement efforts to retain and inspire clients•Identified areas of improvement and deliver effective solutions for retention and cost savings•Achieved daily and monthly KPI’s and performance goals, measured by company software•Increased national connectivity ranking from 120 to 77 within the first 45 days

This was a part-time role:• Directed major capital improvement projects • Manage client relationships from bid to project completion• Gather and communicate end-user needs throughout the development process• Perform final QA checks on all projects upon completion and manage project closeout/billing with minimal warranty claims•Review project investments and determine viability•Preliminary sourcing/pricing for the bidding process•Managed team members responsible for daily operations•Supervised the installation of a new HVAC, fire suppression, and intelligent light control system•Maintained inventory and documented corporate holdings and supplies (digital format)•Developed a comprehensive maintenance manual (digital and print form)•Added annual preventive maintenance contracts for all major systems •Updated technology and communication equipment: Audio/Visual Capabilities, designed streaming video ability, office network upgrades including cloud access and file storage, installation of new IP phone system, and campus security system•Functioned as IT and Network Administrator•Created, installed, and maintained network and cloud computing services•Designed, launched, and maintained parish website and social media accounts

•Responsible for managing project execution for over $2million in billables with an average of 25 projects annually•Managed a budget of over $1 million annually•Managed client relationships from bid to project completion•Gathered and communicated end-user needs throughout the development process•Performed final QA checks on all projects upon completion and manage project closeout/billing with minimal warranty claims•Reviewed project investments and determine viability•Preliminary sourcing/pricing for bidding process•Established and managed relationships with vendors & suppliers•Oversaw all procurement needs including order placement, tracking, quality checks and vendor payment•Developed team members, with over 55 direct reports•Oversaw the transition and training of new ERP program (ParishSoft)•Functioned as IT and Network Administrator•Created, installed, and maintained network and cloud computing services•Designed, launched, and maintained parish website and social media accounts•Researched, coordinated and implemented all marketing efforts across print, social media and in-person platforms •Coordinated with local professional, business, and civic groups to promote the Mission