Michael Brick Email & Phone Number

Atlanta, Ga, Us

Coraopolis, Pa, Us

• Improve operational systems, processes and policies in support of organizations mission and increasing productivity.• Contribute to short and long-term organizational planning; drive initiatives contributing to long-term operational excellence.• Train/develop supervisors and non-exempt associates; coach and counsel employees with regard to performance issues.• Maintain established standards to meet budget goals and productivity standards.• Plan/forecast work flow, budget labor, ensure safe work environment, and maximize efficiencies for a 1,000,000 square-foot facility.• Efforts have led to increases in productivity, of more than 20%, year after year.• Maintain security of all merchandise and capital equipment in assigned departments; develop/implement methods and procedures to improve efficiency and safety of business operations. KEY CHALLENGES/SOLUTIONS• Develop/establish company-wide use of best practices; refine operational systems throughout productivity processes to maximize efficiency.• Perform functional duties as operations expert while ensuring that relevant policies and procedures are in place to enable the development, delivery, monitoring and evaluation of all business operational activities.• Support teams, individuals, and corporate goals/core values while delivering projects within agreed upon timeframes and budgets, meeting and/or exceeding productivity targets.

• Cultivated new business opportunities networking at conventions, developing/building and/or strengthening customer relationships. Worked in conjunction with major apparel and equipment companies and sports teams to enhance relationships with all parties. • Sharpened operational performance by developing a new employees’ training process; conducted final interviews for prospective sales reps.KEY CHALLENGES/SOLUTIONS• Fueled increases in sales by working diligently with Sales reps in Athletic Sales Division.• Elevated brand awareness by improving public relations with professional, collegiate and high school sports teams around the country.

Raleigh, North Carolina, Us

• Received promotion, from Operations Manager to Branch Manager; relocated from North Carolina to Atlanta, GA. • Improved operations by developing strategies for current customer retention, and for cultivating new business.KEY CHALLENGES/SOLUTIONS• Reporting to company’s General Manager, enhanced operational effectiveness by providing oversight of $300,000 monthly revenue while managing a staff of nine Supervisors, Customer Service Reps, and 40 drivers.

·• Enhanced operational performance by managing team of package handlers, package loading and unloading, parcel routing, documentation and procedure control for hazardous material shipments and management.• Directed/managed sort operations, assigned tasks, monitored productivity, conducted job appraisals, and developed a climate for offering information and opinions; maintained service quality by establishing and enforcing organization safety and compliance standards. • Recognized/received company awards for: Lowest Accident Frequency, 2005; Service Manager Award, 2002-03; Best Package Handler Retention 2002-03; Manager of the Month, 2004; Interactive Management/FedEx University; Blue Ribbon/FedEx University, 2001; Leadership College/FedEx University; six-time recipient of Top 25/Top Cost Performing Dock; FedEx Ground Merit Award, and Best Overall Dock, 2004.

Bachelor’S Degree, Business Administration And Management, General

Bsba, Business Management

General Studies