* Stepped in to help multiple projects after the previous project manager left the company.* Works with teams to establish better Agile norms and practices.* Helping to find ways of working that overcome issues with teams being split across multiple time zones (Hawaii, India, East Coast)* Coaches Product Owners and Business Analysts in how they can improve communication with the development team to improve outcomes.* Finding ways to help teams deliver consistent value for our products.

* As an Enterprise Agile Coach, I assist PBV in facilitating the adoption of Agile development methodologies within their Business Transformation and IT departments.* Educate and collaborate with teams transitioning to Agile principles and practices.* Facilitate the company's Agile transition by empowering teams to cultivate a fresh mindset.* Guide and support Scrum Masters and Product Owners through coaching and mentoring.* Establish key performance indicators (KPIs) to steer teams and projects, leveraging pertinent metrics for guidance.

* Leading as the Scrum Master and Agile Coach for the Data Foundations domain at Bandwidth, my responsibilities entail ensuring the integrity and security of the extensive data collected in our system. This involves managing call and text metadata for billing and legal requirements, while also leveraging it to develop machine learning models aimed at enhancing network behavior prediction and fraud prevention.* Utilized my expertise in the Crucial Conversations framework to mentor junior Scrum Masters in effectively managing conflict both within and between teams. This involved providing training and guidance on navigating challenging conversations to foster productive resolutions.* Collaborated with Product Owners to emphasize the significance of their role within the team, enlightening them on how their contributions directly influence the team's outcomes. Additionally, assisted in equipping them with the necessary tools to effectively guide the team towards optimal results based on their work.* Conducted workshops and organized book clubs with the aim of expanding the company's understanding and expertise in agile methodologies.

* Collaborated with numerous cross-functional development teams spread across different locations to assist in mitigating external disruptions, obstacles, and internal team conflicts.* Teamed up with the Product Manager/Product Owner to craft and oversee the product backlog.* Led cross-departmental meetings where complex problem statements were dissected and translated into actionable tasks suitable for development teams.* Guided teams towards ongoing enhancement through regular retrospective sessions.* Served as a trusted servant-leader for the team, supporting them in achieving their objectives.* Provided coaching to senior leadership within the Product department, assisting them in cultivating an Agile mindset and fostering the adoption of improved practices.

* Scrum Master at Optum, specializing in the Product Engineering and Data Solutions (PEDS) division.* Engaged with essential stakeholders to collect and document project specifications.* Enabled the smooth transition of proof of concept work conducted by the Optum Innovation Lab to a production-ready state within the PEDS group.* Assisted in the planning and coordination of releases with the Project Management Office by developing milestone, release, and communication plans.* Continuously enhanced my team's efficiency and effectiveness by exploring innovative methods for tracking and visualizing their work.

* Scrum Master for Truven Health Analytics, subsequently transitioning to IBM.* Led the organization and empowerment of three cross-functional development Scrum teams, guiding them from conception to high efficiency, with the objective of establishing a cohesive portal encompassing all aspects of Watson-Health Value Based Care.* Facilitated team retrospectives to identify areas for enhancement and discover more effective methodologies for collaboration.* Enabled communication channels between internal stakeholders and Business Analysts.* Coordinated and chaired Operational Readiness meetings in anticipation of product launch, necessitating alignment across various organizational segments including Auditing, Offering Management, Application Operations, and Engineering.* Collaborated with external contractors to coordinate tasks and ensure timely completion of deliverables.

* Oversaw numerous significant projects and clients with high value and risk within the company's portfolio.* Participated in meetings for projects requiring assistance and collaborated to realign them on the right path.* Evaluated the company's utilization of Jira, encompassing the quality of user stories, acceptance criteria, velocity metrics, and overall organization; collaborated with project managers to enhance areas requiring improvement.* Served as a Scrum coach across ongoing projects, providing training to other project managers and teams.* Implemented specific initiatives as directed by the Director of Product.

* Participant in the Steering Committee overseeing the FOX (SYNAPSE 5.0) Project* Effectively contributed to ensuring that the FOX project met its deliverable milestones according to schedule.* Guided and coached Scrum Masters and teams to foster change and enhance their comprehension of agile practices and methodologies, facilitating their growth.* Collaborated with team members to facilitate the transition of the project from Waterfall methodologies to Agile.* Boosted stakeholder confidence through the implementation of a project dashboard and reports that provided accurate insights into the project's status.* Established overarching agile practices for the project and supported teams in implementing practices tailored to their specific needs.* Collaborated with offshore resources to enhance their utilization and comprehension of agile practices.

* Led and managed release planning, sprint planning, retrospectives, daily standups, and inter-team dependency meetings.* Ensured the implementation of processes and communication methods to identify and monitor dependencies effectively.* Guided teams towards self-organization and autonomy through fostering discussions, coordinating schedules, and securing commitments regarding project backlog items.* Facilitated discussions and resolved conflicts among team members.* Championed Agile software development principles across the entire company.

* Spearheading the definition and initiation of projects, I oversaw their cost, schedule, and performance, with a focus on guaranteeing the overall success of the broader HeroClix Online brand.* Established trust and fostered ongoing communication with stakeholders.* Facilitated the coordination of interconnected projects aimed at enhancing revenue generation and achieving company objectives.* Provided guidance and leadership to team members in a technical team setting while contributing to the Fallen Earth project.

* Responsible for administration and day to day running of the in-store repair center.* Handled client concerns and questions, including updating them on the status if their repairs. This was done through update phone calls, speaking to clients when they visited the store and client queries through Apple Care support.* Supported store in all areas, including sales, inventory, phone support and individual customer training sessions.

Responsible for testing User Interface, Utility Applications, Multimedia, Camera, Personal Information Management Applications, and SyncML DS.Tested software according to listed specifications, as well as performed QA outside of the required scope.Executed Customer Acceptance tests based on requirements provided by Cingular Wireless to find any issues before the phones would go to the clients.Developed test specifications for NAM specific issues.Ultimately responsible for the quality of the software in my areas for phones that were being launched in both NAM (s710a, z500a, t290, W600) and worldwide (Z520).Developed forms using Crystal Reports to import test specifications into our test applications.Used several different tools to track software errors and test procedures including Rational ClearQuest, Mercury Quality Center and Sony Ericsson internally developed tools.

* Completed development of a custom designed application for a client. The application tracked and managed accounts as well as automated the creation of invoice and billing records.* Revitalized project with additional functionality that had been omitted by original developer.* Completed the project in a timely manner, while working remotely and without management supervision.* Created/Modified reports in Crystal Reports to provide customer information as well as invoices.* Finished application to import data from the client’s old system into the new database system.

* Part of the original team that developed the Lulu, Inc. self publishing site. (http://www.lulu.com)* Involved in all aspects of site development, including e-commerce, content creation and user interface development.* Acted as a contact between Customer Service and Engineering.* Performed various IT maintenance duties.

* Developed a PalmOS conduit for use in Linux.* Worked on a Java application that administerd practice tests.* Created a bootable rescue CD for distribution to customers and students.* Performed technical edits for eight educational manuals, published by Wiley & Sons.