Michael Brugger Email & Phone Number

Pennsylvania, United States

Greater Philadelphia Area

Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential Functions• Business to Business Sales Manager with a focus on businesses with 50-2,000 employees headquartered in the Greater Philadelphia Area• Interview, hire, train, and develop a team of successful Account Executives• Conduct ongoing mentoring/coaching in the field• Implement key operational initiatives in the field while maintaining high ethical and procedural standards• Increase market share and exceed performance targets related to subscribers, revenue, churn and CPGA• Key areas of focus: Talent Management and Development and Change Management

Greater Philadelphia Area

• Provide leadership to sales organization focused on large enterprise business to business customers and prospects (2,000+ employees and headquartered in the Greater Philadelphia Area)• Develop mobility strategies and solutions for new and existing T-Mobile customers• Assist with contract negotiation, resource management and new business development• Key areas of focus: Talent Management and Development and Change Management

Greater Philadelphia Area

• Pinnacle Award Winner Q2 2013 >150% of Quota• 2.14% Customer Churn 2012• 2.16% Customer Churn 2011• 106% of Quota 2010• Consultative approach to solution selling using organic and 3rd party solutions to provide unique/customized connectivity, vertical based solutions and data redundancy solutions• Proactively penetrate existing assigned Enterprise accounts and increase corporate liable business by making recommendations for new products solutions. Develop positive business relationships with assigned accounts and serve as a main point of contact• Define and deliver post-sales care services to meet customer's expectations in a manner that is cost-effective for T-Mobile. Provide service solutions to meet customer needs including billing and expense management, post-sale customer education on service and equipment, and technical troubleshooting. Resolve all customer service inquires on the first contact. Maintain and grow existing customer base and manage churn• Prioritize activities to maximize sales productivity and identify new areas for account growth. Work with the Advantage Program representatives to exceed targets and drive Individual Liable business within the targeted accounts• Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set• Fully utilize all sales force automation to identify new business opportunities within assigned accounts in assigned geographic territory. Generate reporting on sales activities, customized billing reports and rate plan analysis. Monitor and analyze support statistics to ensure SLA's are being met. Develop, coordinate and monitor the deployment and success of service solutions and portfolio account review, and provide internal and external updates

•Responsible for maintaining and growing over $3 million in revenue annually•Solution and application selling to C suite•Negotiated wireless communication products and services contract with C-level executives for a high-profile clients; accounts include Carnegie Mellon University, PNC Bank, Urban Outfitters, Charming Shoppes, Dechert LLP, Blank Rome, Mylan Labs, Cozen O'Connor, and Comcast•2007 Q4 Winner's Circle Award Winner•102% of quota 2008•120% of quota 2007•107% of quota 2006

Greater Philadelphia Area

Actively pursued small to mid range business opportunities in the Philadelphia Metro Area by offering GSM voice and EDGE/GPRS data applications, with an emphasis on Blackberry Wireless Email (BlackBerry Certified Sales Associate).2003 & 2004 Winner's Circle Award Winner158% of quota 2005158% of quota 2005125% of quota 2003120% of quota 2002

Greater Philadelphia Area

Presidents Circle Winner 2000 & 2001

Greater Philadelphia Area

Promoted services and increased revenue within assigned account base, as well as created new business opportunities. Awarded “President’s Club” for 2000 and 2001 for exceptional sales achievement. Member of “AT&T Wireless Heavy Hitters Club” for achieving 125% of quota per quarter and member AT&T Wireless mentor program/team captain.Selected Accomplishments: • Increased sales revenue by more than 35% year over year through the implementation of consultative sales techniques and improved account services.• Awarded “Top Performer” in Central Region for Q1 2001 for achieving165% of quota.• Selected as “Pinnacle Award” winner; achieved 118% of quota in August 2001, and 138% of quota in September 2001.• “All Star Award” for overall performance excellence in sales and leadership November 2001.• Coordinated contracts with VWR Scientific, Jevic Transportation, and Pinnacle Foods.

Promoted and challenged to increase revenue growth within account base as well as create new business opportunities. Managed, serviced and grew existing accounts; develop new business, establishing both regional and national accounts. Strong consultative and need assessment skills adding value to products.

Bs, Marketing

Activities and Societies: Lion Ambassador

Education record

Education record