As an experienced Senior Infrastructure Manager, I am dedicated to ensuring the seamless functioning of ServiceNow platforms and delivering excellence through agile methodologies. I have a strong focus on risk management and regulatory compliance, backed by over a decade of experience in the field.At Huntington National Bank, I have been instrumental in leading the Quality Assurance process for the ServiceNow platform. I have also advised on all risk and audit activities, ensuring that the platform remains compliant with regulatory requirements. Under my leadership, I have grown the team from 4 to 8 members, created and executed a testing roadmap, and achieved a top Manager rating for Voice Survey two years in a row.I hold a Bachelor of Business Administration in Management Information Systems and Finance from Ohio University. Additionally, I am a certified ServiceNow System Administrator, Certified Systems Information Auditor, and ITIL v3 Foundations Certified. I have completed trainings in CISSP ISSA, Certified Ethical Hacker, and AWS IT Cloud Foundations, which have enhanced my expertise in risk management and regulatory compliance.Overall, my experience and expertise make me well-suited to manage complex infrastructure projects and ensure seamless functioning of ServiceNow platforms.
Listed skills include Servicenow, Archer, Teammate, Idea V8, and 8 others.