I’m an accomplished thought leader and industry influencer with extensive customer care, operations, and service business experience and a history of delivering outstanding results in well-established companies, brands, emerging businesses, and start-up organizations. I’m sought after for expertise in leveraging customer operations and engagement as a critical competitive edge to customer acquisition, retention, and profitability. I have continually demonstrated my talent in successfully delivering while driving excellence across challenging environments. As a leader, I am committed to building a culture of transparency and integrity through collaboration to ensure sustainability and business continuity. Delivering Results: Demonstrated ability to deliver results with large-scale and cross-functional teams and a track record of driving the customer care organization for B2B software as a service business model. Thought Leadership: A transformative leader who brings a deep understanding of a customer-centric landscape in a customer care technology platform, across a hyper-competitive business environment.Strategy Development & Execution: An experienced leader of customer care and service strategy, the customer relationship management lifecycle and engagement, and world-class quality and excellence.Operational Leadership: Drive results through innovation, bringing organizations forward from a technology perspective, and the leadership, coaching, and development of teams to add value to the customer experience.
Listed skills include Cloud Computing, Agile Methodologies, Agile Project Management, Software Project Management, and 53 others.
