Michael Bubba Rowan Email & Phone Number

Los Angeles, Ca, Us

New York, New York, Us

Drive culture through effective recruitment processes, onboarding programming, and employee engagement for nine properties in the USA, Canada, Japan, Australia, and Europe, covering 1000+ employees. Lead and direct engagement surveys, including facilitating feedback sessions and building out a regular cadence of engagement surveys. Regularly travel globally to onboard and train executive committee members on employer branding and leadership strategies, including training and leadership development programs – authored and designed service culture manuals and both programs.

New York, New York, Us

Expat assignment to launch a high-end brand in a new Japanese market with direct oversight of human resources and training strategy, project management, translation, interpretation, and cross-cultural communication. Recruited and trained for positions spanning front office manager, restaurant manager, cultural engineer, and more. Oversaw all aspects of the employee life cycle including onboarding, brand training, and employee engagement. Worked together with the Director of HR and Director of Finance to develop yearly HR and Training budget. Created performance evaluation systems to measure and improve staff performance. Assisted all managers with their recruitment, and training strategy and programs. Implemented safety and occupational health programs in accordance with company standards and local/national regulations. Liaised between the home office and Japanese hotel ownership on project management and operational strategy. Developed community outreach initiatives and worked with the local community to support the hotel. •156 positions filled in record time by expanding search efforts to innovative job fairs, yielding 100+ candidates; created, advertised, and coordinated several local job fairs, a practice relatively new to the Japanese job market•Guest satisfaction and revenue lift projected by providing in-depth training and education to cross-functional roles to provide a well-rounded understanding of each job-related task and created cross-departmental training for an expanded awareness of hotel operations•Maintained employee engagement, training, and retention during the COVID-19 pandemic by creating and coordinating cross-departmental training online via Google Suite tailored to each department's needs. Competencies: Training Design | In-Store Training | Induction Training | Product Training | Skills Training | Cost Management | Budget Oversight | Talent Recruitment | Talent Onboarding | Employee Relations | High-Net-worth Clients | Luxury Market

New York, New York, Us

Led all aspects of operations for events, ensuring all events ran smoothly, and all event spaces maintained for guest safety and satisfaction. Trained all new hires and existing staff to promote the company image. Promoted to training manager to facilitate the opening of the Kyoto, Japan location.•Added company value by completely revamping all training, standard operating procedures, and staffing guidelines; led to the #1 food and beverage revenue generator throughout the property•Millions secured in repeat business won by liaising with high-profile clients including celebrities, politicians, and cultural institutions to ensure each event exceeded expectations and left a lasting impression on the company•10% staff turnover achieved by leading teams with a human touch and providing the tools to succeed; led with respect and appreciation for team contributions•30% cost savings accomplished by restructuring the labor model; created a talented and robust team through performance reviews focused on employee development and became a master delegator, allowing the focus to shift to mission-critical activitiesCompetencies: Training Design | In-Store Training | Induction Training | Product Training | Skills Training | Cost Management | Budget Oversight | Talent Recruitment | Talent Onboarding | Employee Relations | High-Net-worth Clients | Luxury Market

Houston, Texas, Us

American steakhouse with a modern, sleek twist, bringing an unparalleled dining experience with $361.4M in revenue with ~4,800 employees Traveled to new store locations to promote Del Frisco's culture by training staff and aiding in the restaurant operations for each new store opening.•Millions in new annual revenue earned by being named a top company-wide trainer known for clear, effective communication, and a solid work ethic•Improved efficiency, morale, and clarity by collaborating on training materials to find even better ways to train and develop staff•10% attrition contributed to the company's ability to attract top talent with world-class training designed to ensure success and high revenues; named top-rated training program in the countryCompetencies: Training Design | In-Store Training | Induction Training | Product Training | Skills Training | Cost Management | Budget Oversight | Talent Recruitment | Talent Onboarding | Employee Relations | High-Net-worth Clients | Luxury Market

Ozumo Concepts International, LLC | Los Angeles, CA | 2010 – 2013The premier operator of contemporary Japanese cuisine with estimated revenues of $50M and 100 employees.Trained all new hires and existing staff while ensuring guest satisfaction and repeat high-profile clientele including celebrities, senators, CEO's and Heads of State.•Bested average nightly sales by 200% through effective upselling techniques and knowing which menu items had the highest profit margin•Achieved high revenue and guest satisfaction by developing a training program and standard operating procedures from scratch•Reduced labor costs and eliminated errors around payroll by implementing admin and financial proceduresCompetencies: Training Design | In-Store Training | Induction Training | Product Training | Skills Training | Cost Management | Budget Oversight | Talent Recruitment | Talent Onboarding | Employee Relations | High-Net-worth Clients | Luxury Market

Translated articles from major food and lifestyle magazines in Japan and worked as a brand ambassador to represent the company in Japan. •Increased annual revenue by consistently ranking in the top three for overall sales each shift•Strengthened the marque by embodying the brand in Japan at various sake breweries•Exceeded revenue goals and provided seamless service with the creation and translation of all front of the house-training procedures and manuals, including writing in-depth Japanese food and beverage descriptionsCompetencies: Training Design | In-Store Training | Induction Training | Product Training | Skills Training | Cost Management | Budget Oversight | Talent Recruitment | Talent Onboarding | Employee Relations | High-Net-worth Clients | Luxury Market

Bachelor'S Degree, Japanese Language And Literature (Magna Cum Laude)

Japanese (日本語ー上級）

Education record