Michael Bala Email & Phone Number

McKevean Business Ventures & Consulting provides innovative solutions, support services, and cost-efficient alternatives to both new and established businesses seeking to drive growth, enhance their competitiveness, and/or explore new opportunities in their industries. It is the preferred partner of clients seeking to identify untapped potential, develop strategies, and/or facilitate connections with customers requiring their services. Through partnerships, it supports businesses in navigating market challenges to achieve their strategic objectives.Partner with us to unlock new possibilities and propel your business forward in today's dynamic marketplace!

Asticom Group of Companies is a Philippine-based shared services company under the Ayala conglomerate. Asti Business Services, Inc. (ABSI) is the IT and Business Process solutions-provider of AGC offering customer services and local expertise to international brands with local presence in the Philippines; and to Philippine-based enterprises.Responsibilities:• Head of Recruitment Process Outsourcing (RPO) overseeing end-to-end recruitment operations for various campaigns across Telecommunications, Banking and Finance, Entertainment and Media, Energy, IT and Engineering, Healthcare, eCommerce and Retail industries.• Responsible for designing recruitment operating models based on client needs and/or aligning frameworks including implementation of various systems and automation projects.• Training, development, and regular coaching of Recruitment Teams.• Responsible for managing CAPEX/OPEX for the Business Unit and in ensuring EBITDA and NIAT targets are met.• Contributes to sales and business development.

Infosys BPM, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is a global company that focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to clients through reduced costs, productivity improvements, and process re-engineering across its Centers of Excellence in Finance and Accounting, Customer Service and Service Desk. • Talent Acquisition Head overseeing recruitment operations across all (3) sites in the Philippines. • Responsible for the conceptualization and design of hiring strategies, overall account management, budget planning and optimization, driving technology and system requirements, and overall SLA/KPI management.• The role is highly MIS and analytics driven to ensure that operational processes and strategies are positioned to exceed client expectations.• Oversees all related audit and compliance requirements.• Oversees the training and development roadmap of the Talent Acquisition Team; and responsible for the overall performance management.

C3 is a global partner in outsourced customer management solutions. Its service offerings include contact center and web services, data analysis, back-office solutions and consulting services.• Talent Acquisition Head for the Philippines site. • Oversees the structure and development of recruiting strategies to deliver high volume ramps in a fast-paced environment. • Regularly evaluate and improve standard databases, reporting structures, and other analytics to ensure team performance and capabilities are achieved at its optimum.• Oversees and develops team members across the functions of Sourcing, Selection, Onboarding and Support Hiring.• Handled departmental budget forecasting, operational expense administration, and monitoring.

Kforce Global Solutions is an IT-consultancy and staff augmentation company that provides outsourcing solutions to companies in a wide range of industries. It has proven expertise in areas that include systems development and maintenance, production systems support, quality assurance testing support, software infrastructure upgrades and business process management.• Primarily responsible for developing a strong talent pipeline by managing the design and development of an efficient recruitment and selection process, its policies and procedures.• Assess and design of operational/functional key performance indicators, SLA/PLA and other measurement/reporting requirements.• Support business development, client services, and partnership efforts.

Makati City, Philippines

Macquarie is a global provider of banking, financial, advisory, investment and funds management services. Its Manila Shared Services office provides operational support across Business Services, Finance, Human Resources, Market Operations and Technology divisions.• Responsible for building close partnership with hiring managers in understanding their hiring needs (e.g. headcount increase plan, candidate profiling, and specific business requirements) and providing analysis and recommendations.• Overall management of recruitment data and systems compliance. • Perform recruiting function for senior roles including CV screening, interviewing, and in administering the on-boarding process.

Quezon City, Philippines

HSBC is one of the world's largest banking and financial services organization with more than 6,000 offices globally. HDPP-HSBC Global Resourcing is a full banking and financial services outsourcing service provider in the Philippines. It is a vital part of HSBC Group’s global strategy to help the organization remain competitive and achieve operational excellence across its four key businesses: Retail Banking and Wealth Management, Global Banking and Markets, Commercial Banking, and Global Private Banking.• Recruitment Manager for HDPP-HSBC Global Resourcing managing the end-to-end recruitment process of its (2) Manila Centers.• Engages with stakeholders in managing branding/marketing and sourcing efforts including partnerships with schools/academic institutions, government sectors, and various event organizers.• Assess and develop screening and selection processes, review and manage salary negotiations, and regulates the new hire onboarding process across volume, special skills, internal and executive recruitment.• Development and facilitation of certification and training programs for Recruitment Team resources and hiring managers.• Development of Departmental Handbooks, Operational Matrix, Interview Guides and Assessment Tools.

Makati City, Philippines

PeopleSupport, Inc. is a US-based offshore multinational business process outsourcing (BPO) company that provides customer management service and back-office support across its four business verticals: Travel and Consumer; Technology and Telecommunication; Financial Services, Healthcare and Insurance; and Entertainment and Education.• Corporate Travel Specialists are part of its customer service support team exclusive to handling its VIP and premium corporate travel accounts assisting clients with flight reservations, hotel accommodations, and car rental bookings.• The role requires being highly customer-oriented, resourceful, problem solvers and very detail-oriented.

Quezon City, Philippines

Air Relay is a business process outsourcing (BPO) company specializing in the development of marketing solutions for some of the most dynamic telecommunications, insurance, membership and financial organizations. Its wide range of services include inbound reservations and customer service, outbound sales and marketing, data management, inbound claims application and processing, call center auditing, offshore site development, and data management among others.• Telephone Sales Representative handles outbound sales campaigns for large telecommunications and financial/banking organizations.• The role involves sound customer needs analysis and strong negotiation skills.

Makati City, Philippines

FEB Mitsui Marine started as an alliance between Far East Bank and Trust Company (FEBTC) and Mitsui Marine Insurance providing non-life insurance in the Philippines.• Claims Processing Assistants are primarily responsible for claims processing and settlement across its branches nationwide including sub-service offices.• Responsible for maintaining the indexing and filing system of the Insurance Claims Division in an efficient and highly organized manner.

Makati City, Philippines

PCDI is a private institution established to improve operations in securities transactions. It provides a fast, safe and highly efficient system for securities settlement. Its owners include the Philippine Stock Exchange, Bankers Association of the Philippines, Financial Executives Institute of the Philippines, Development Bank of the Philippines, Investment House Association of the Philippines, Social Security System and Citibank N.A.• Handles the preliminary recruitment process including sourcing and CV filtering, phone screening, interviewing, and new hire orientation. • Performs various HR and administrative functions such as maintaining and updating the HR information system, benefits administration and timekeeping, assist in coordinating employee concerns, event scoping and training/program implementation, and filing/organizing departmental records.