Mike Bulmer Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

Hemet, CA; Portland, MI; Atlanta, GA; And India

Manage multiple locations: three national and one international (India); locations consist of various departments including: Client Services, Call Center Operations, Quality Assurance, Training, and Document Control Center. Oversee 5 direct reporting managers and 45 employees. Principal focus includes communication with corporate leadership and external.

Manage four departments: Call Center, Quality Assurance, Training, and Document Control Center; includes 25 direct reports. All departments support three locations, locally and internationally. Each department's goal is to support the Client Services department through exceptional customer service and adding value to the product offering. Conduct routine.

Successfully and effectively lead and direct a team in a business-to-business setting providing efficient and quality tracking of insurance certificates. Supervise 12 mid-level supervisors, 80+ frontline employees including 50+ employees in India. Oversee operational standards such as client communication, client retention, quality assurance, and on-time.

Vista, CA

Managed and led sales staff in insurance sales and underwriting, as well as supplied managerial and training support for sales and service start-up operation starting from zero to 225 employees. Provided oversight and management of up to 80 direct employees, including performance improvement coaching, administrative reporting, personnel evaluation, and.

Bachelors Degree, Business Management

Associate, Insurance Services