Michael Buono Email & Phone Number

Dallas, Texas

Lead technical development, testing, implementation, and support for GKN's growing portfolio of HR applications.

Manage the analysis, implementation, maintenance, and support of GKN's portfolio of group-wide applications.-Support internal business functions and cross-divisional teams-Maintain HR business intelligence data warehouse and reporting suite-Liaise with internal functional leads, divisional directors, and process champions to gather, assess,and understand critical business processes-Participate in company-wide IT security policy and good practice enforcement efforts as an on-site reviewer-Build team knowledge base: troubleshooting guides, standard work, FAQs, and specs-Interface with commercial software vendors (technical, sales, project or account managers)-Coach first-line support personnel

-Led the technical support effort for major several global applications through excellent customer service-Zero data integrity or security incidents-Deployed end-to-end business intelligence solutions for global and divisional systems:requirements gathering, data warehousing, data normalization, star schema design, dimensionallymodeled relational data (DMR), and report development-U.S. payroll system consolidation and improvement project-Two major HRIS upgrades-Adapted complex business processes into SharePoint workflow-enabled sites-Implemented enhanced login complexity standards; promoted safe credential management habits-Built custom t-SQL solutions-Demonstrated high levels of cultural awareness and executive disposition-Supported the group-wide, multi-lingual employee survey

-Supported the phased implementation of the current global HR system-Acted as the subject matter expert on the technical deployment of HR business processes (hiring,learning & development, performance management, succession planning)-Specialized in troubleshooting and identifying root-cause-Conducted super-user training sessions in domestic and foreign locations as well as virtually-Evaluated and implemented system change requests for complexity and system impact

Greater New York City Area

A highly diverse and fast-paced corporate environment in the heart of Times Square:-Successfully dispatched workstations across all parts of the organization-Used coaching and interpersonal skills to conduct software orientations-Carried out quality assurance testing-Performed document version comparison and logging across several departments

Master Of Science (M.S.)

Bachelor Of Science (B.S.)

Education record