Michael Burgin Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

✴️ SNAPSHOT:Promoted to lead team of 5 Learning Consultants supporting operational training needs enterprise wide. Primary functions include strategic planning and execution, cross-functional collaboration, personnel oversight, data analysis, project management, product management, process improvement, training, vendor management, stakeholder management, portfolio management, and consulting.✴️ SELECTED HIGHLIGHTS:👉 LEADERSHIP:🔹 Lead team of 5 with 4 direct reports, including talent acquisition, training, goal setting, professional development, and performance management 🔹 Boosted associate morale and retention scores while reducing training time after implementing stakeholder surveys to align data with perceived performance gaps and altering curriculum accordingly 🔹Serve as key member of technology innovation committee that identifies corresponding digital learning components to enhancing change management success through interactive agent-centered training👉 BUSINESS ACUMEN:🔹 Conceptualized and implemented first-of-its-kind LMS cohort system that integrated increased real-time eLearning, resulting in Net Promoter Scores 22% higher than company average 🔹 Championed transformation from 25% eLearning into 100% eLearning model within 5 months during COVID-19 with no reduction in Net Promoter Scores🔹  Earned 2019 STAR Award for driving strategy and advising 3 new vendor leadership teams, aligning organizational change management goals with statement of work agreements 👉 PROCESS IMPROVEMENT:🔹 Reduced costs over $250,000 annually and slashed timeframes up to 24% within 8 curricula after aligning processes to desired results 🔹 Increased CMS audit scores from 42% to 91% within 18 months after introducing business partners and SMEs to agile continuous learning practices 🔹 Reduced training delivery time 47% after establishing and executing product development strategies via integrated learning cycles and smaller batch sizes, realizing 120% ROI

Louisville, Kentucky Area

✴️ SNAPSHOT:Began with this leading insurance provider to utilize instructional design, cognitive psychology, and adult learning theory to determine the appropriate solution to knowledge or performance gaps. Primary functions included analyzing content, designing solutions, writing storyboards, analyzing learning needs, writing learning objectives, analyzing performance, developing new hire onboarding and training curricula, and providing instruction and coaching to facilitators and business partners. ✴️ SELECTED HIGHLIGHTS:🔹 Overcame reluctant-to-change stakeholders, spearheading gap analysis, performance analysis, and reworking learning objects to streamline Medicare and commercial curriculum 22%, saving $104,000 annually without degradation to overall performance 🔹 Reduced operational costs while boosting team performance after designing, implementing, and maintaining 9 curriculum agendas and 38 computer-based-training programs and videos🔹 Earned 2013 STAR Award for overall performance excellence in successfully managing multiple projects and facilitation needs simultaneously🔹 Championed DEI discussion circles to enhance global learning delivery✴️ EARLY CAREER PATH:Full-time Faculty and Educator, Brown Mackie College, 2009 – 2011 Assistant Director of Admission, Brown Mackie College, 2008 – 2009 High School Social Studies Teacher, Bullitt County Board of Education, 2005 – 2008 ✴️ EXECUTIVE STRENGTHS:Strategic Planning and Execution, Product Management, Change Management, Agile Methodology, Human Capital Development, Organizational Readiness, Stakeholder Engagement, Portfolio Management, Data Analysis, Cross-Functional Collaboration, Adult Learning Theories, Process Improvement, Team Leadership✴️ TECHNOLOGY SKILLS:Workday, KMSI, Cornerstone OnDemand, xAPI, Microsoft 365, Adobe Captivate & InDesign, Articulate 360, Vyond, Camtasia, Assima, Amplifire, Biteable, Piktochart, Jira, Lucid, Figma, ADO, Kanban, Salesforce, Lightning CRM, Genesys