Michael Busby Email & Phone Number

Baie D'Urfe

Product Manager for many key brands of musical instruments and accessories (Marshall Amps, Seymour Duncan pickups, Schecter Guitars.....etc)Worked closely with Vice President, buyers, graphic designer and sales reps to: Create/manage price lists for 10 brands, maintaining /increasing profit margins, while maintaining competitive pricingManage inventory and ensure balance of inventory is at optimal levels for coming months/sales periods, while decreasing slow moving/dead inventory via sales plans with repsOrder and launch new products into the market via sales incentivesWork with global manufacturers/service dept. to support customers with issues/inquiriesWork with customer service team/reps/service dept. to troubleshoot dealer/end user requests and issues Help manage and post relevant product launches/materials on social media sites Perform customer visits to maintain positive and productive relationships

Baie D'Urfe

Provide North American dealers and representatives with support in salesProvide technical support troubleshooting issues and ensuring that dealers and customers are supplied with the correct parts for issues) for North American and all International Distributors Sales order entry for representatives and directly for dealersOrder entry and technical support for Artist Relations Team (which must be closely followed and often is time sensitive)Execute Return Authorizations for clients Book clinics and Masterclasses with renowned Sponsored Musicians internationally (over 50 clinics/masterclasses booked per year) requiring detailed coordination of schedules of artists, representatives, distributors Book of flights/travel/hotel accomodations for Artist clinicsEnsure dealers placed large sales orders to have instruments on hand for clinicsInvoice dealers for Artist payment Ensure that social media links and website links were up to date for Artist clinics, and coordination and sharing of said information with Godin social media team

Pointe-Claire, Quebec

Established and operated a boutique retail musical instrument showroom, selling guitars and amplifiers to customers on appointment basis.Established and maintained excellent relationships with manufacturersSold to clients locally (appointment basis only) and nationwide in Canada and in USA leading to Over $100,000 in sales (including sales related travel to clients in Quebec and Ontario)Ensured excellent customer service and support, resulting in repeat customers.Created website and did all graphic design (PHP).Dealt with freight and customs brokerage firms.Troubleshooting and maintaining post-sales service