Michael Bussi Email & Phone Number

-Managed all communication with MGM land-based casinos to request hotel rooms, transportation services, sportsbook seats, and restaurant reservations for our higher-value players.-Oversaw regular contact with over 10+ professional sports teams in NFL, MLB, and NCAA to provide our clients with suites and on-field experiences.-Coordinated hosting experiences for our VIP players, including suite hosting at sporting events, concerts, golf outings, and more.-Managed player communication process for events within my region - distributing tickets.

Jersey City, New Jersey, United States

-Generated $1.5 million+ in Net Gaming Revenue throughout the 2023-2024 NFL season by providing players with promotions specifically tailored to them.-Managed over 300+ VIPs daily by offering service to players, solving problems, answering queries, and promoting ongoing promotions.-Created new business revenue by understanding, targeting, and discovering potential high-value players.-Hosted 40+ suites and other events for VIP players at stadiums and MGM land-based casinos.

-Subject matter expert for all customer inquires via email/phone/live chat, and professionally represent the company while maintaining a minimum of 80+ contacts per day.-Assessed situations and followed Standard Operating Procedures to resolve complications, to exceed customers' expectations.-Successfully trained 30+ new agents by preparing training materials and facilitated training for new hires in an online classroom setting via Microsoft Teams.

East Rutherford, New Jersey

-Selected to manage all email communication with 800+ potential WrestleMania Axxess Volunteers.-Supported Special Events team at WrestleMania Axxess Week at Brooklyn Cruise Terminal, along with all VIP parties at stadium during WrestleMania 35.-Shadowed the Special Events team throughout events from start to finish to ensure all events are setup to the clients’ specification.-Assisted with the photo database of product for website and other marketing materials.-Assisted in generating event proposals and contracts.-Assisted with the growth of the tour program and training of tour guides, in addition to attending guided tours of the stadium.

-Assisted the Store Manager in the daily operation of the store and assumed responsibility for the store in absence of Store Manager.-Trained all associates on product knowledge.-Tracked and ordered all merchandise and supplies to maintain appropriate inventory levels to maximize sales.

Paramus

-Oversaw all store operations including; opening, closing, bank deposits, and special orders/shipments.-Led my employees to exceed company and personal store sales goals during this time frame.-Trained two new employees, while providing them with an abundance of knowledge in relevance to products sold in store.-Successfully completed monthly promotions in the store.

Dumont, Nj