Michael Butera Email & Phone Number

United States

• Collaborated with team members to analyze data related to app deployment and apply learnings to improve efficiencies to be applied to future initiatives• Completed Full-Stack curriculum spanning Java, HTML, JavaScript, TypeScript, and CSS modules to be utilized for client projects• Deployed client project that built upon existing processes and formulated the basis for further work

• Managed cash register through card operations and cash handling to quickly and efficiently process customer orders and troubleshoot problems that arose• Enthusiastically greeted and served 60 customers daily by fulfilling customer requests, leveraging conflict management, and prioritizing multiple tasks• Oversaw visiting gasoline delivery representative and maintenance staff by leading them through the building and answering questions to ensure tasks were completed quickly and successfully

• Efficiently stocked over 250 dairy UPCs each day by ensuring frozen food shelves were organized and sufficiently available to provide a positive customer experience• Successfully filled in for alternate jobs when other employees were absent and solved problems to maintain the flow of products• Employed critical thinking and team-based cooperation in a time sensitive environment while breaking down large pallets to maintain operations schedule

• Serve elderly community members by offering free technology support for PC and Mac computers, printers, mobile phones, and iPads to allow users to be more independent and confident• Adapt to user’s needs by individualizing lessons covering topics ranging from hardware to mobile applications• Employ patience and a calm nature while troubleshooting and explaining complex technological systems and processes in an easily understandable manner