Michael Byers Email & Phone Number

Glasgow, Scotland, United Kingdom

Falkirk, Scotland, United Kingdom

I worked in the Innovation and Digital team improving the quality and efficiency of services across the organisation.- Work strategically with stakeholders and subject matter experts to deliver improved end-to-end services- Lead throughout the design lifecycle, applying a range of service design tools and methods- Facilitate and develop workshops and co-design sessions Gather insights through research: surveys, focus groups and Google Analytics- Promote the use of service design and support staff to understand the benefits- Challenge existing business practices to ensure best practice and continuous improvement- Advise digital team on Agile practices

Ayr, Scotland

I worked in the Digital Services team as Scrum Master and senior web developer managing the council’s web and social media properties.I delivered iterative improvements to the web products.I helped shape the organisations new ways of working methods by embedding and promoting Agile and Scrum across the organisation. I was both Scrum Master and senior web developer on our Digital Services Platform applying Scrum principles and practices.- I worked with the Product Owner to deliver product vision and strategy.- I led and coached the team and organisation on how to use Scrum practices and values.- I facilitated meetings and workshops.- I facilitated Scrum ceremonies - daily stand-ups, sprint planning, estimating and retrospectives.I worked with stakeholders to improve services using service design tools and methods to lead throughout the double diamond process, applying a range of techniques such as co-design workshops, journey mapping, user interviews and surveys.I managed the organisation's social media accounts.- Created and managed content.- Trained councillors, staff and external partners on the use of social media through group workshops and 1 to 1 sessions.- Created guidance and training.

Glasgow, United Kingdom

This is a not-for-profit organisation providing publications, networking and web development solutions to the careers and education sectors. My duties involved full website development of both front and back end. I developed and was responsible for the following websites:http://www.planitplus.nethttp://www.cpdservice.nethttp://www.ceg.org.ukPlanIT Plus is used by all school children in Scotland to aid them with career choices. I developed and maintained this throughout my time at Continuing Education Gateway.Another of my successes are the CPD Service websites I developed for school staff within each local authority. It allows staff to book onto courses and maintain their training and development records online. Local Authority clients include South Ayrshire, East Ayrshire, North Ayrshire, East Renfrewshire, Renfrewshire, East Dunbartonshire, West Dunbartonshire and Highland.My main duties involved creating and maintaining web applications for the Education sector. I also trained staff (including school teaching staff) in the use of the web applications I created. While working here I was also involved in the hiring process and interviews of developers.

Greenock, Scotland

I assisted worldwide customers daily with their enquiries and problems related to Via Voice, IBM's Speech software. To do this I used PC and Apple computer systems to test the products and determine the problem with an aim to finding a solution.

Bsc, Majoring In Computing

Professional Development Award, Service Design