Responsible for the management and effective deployment of all back-office operations. Serve as the main point-of-contact for all customer accounts and field employees to ensure accurate proposal submittals, sufficient resource allocation to scheduled projects, and timely deliverables.SELECTED ACHIEVEMENTS:• Successfully manage and coordinate high-stakes crisis response effort, mitigating damages and ensuring business continuity, earning recognition as a leader under pressure.• Developed and implemented a comprehensive organization restructure and development program for employees, resulting in increased productivity, quality, and customer satisfaction.• Developed and implemented a vendor management program to mitigate supply chain risk and maintain continuity of operations. • Reduced operational costs by 20% through effective resource allocation, inventory management, and process optimization.• Successfully lead and motivate a cross-functional team of, optimizing their productivity and performance in order to meet business goals.

Managed a portfolio of customer accounts to provide on-site data collection, analysis and reporting on the integrity of commercial roofing installations. Nurtured relationships with project managers, superintendents, general contractors, and other key stakeholders in order to meet all requirements and deadlines. SELECTED ACHIEVEMENTS:• Demonstrated exceptional customer service by effectively managing key customer accounts, meeting deadlines, and exceeding expectations.• Ensured data quality assurance and record management, resulting in the production of clear, accurate, and actionable customer reports.• Successfully coordinated secure facility access for all employees, prioritizing safety and confidentiality.• Ensured OSHA compliance by all employees and venders

Nurture relationships with key business units across sales and service offices to understand Daily job functions require professional oversight and development of multiple teams, impeccable organizational and customer service skills, short and long-term cooperation with numerous departments, quality assurance of product and process, and creating/improving business efficiencies to advance the vision of the executive team.SELECTED ACHIEVEMENTS:• Implemented inventory tracking software that unified the operation processes for 5 business units and revealed opportunities for operational efficiencies.• Gathered insights from operations analysis and interviews with senior team stakeholders to build strategic plan for managing $4.1M of inventory.• Led a 6-person team of internal employees and managed the activities of over 10 outside venders.• Executed cross-training plan to remove single points of failure in the operations process.• Performed research and presented strategy for optimizing contractor output to senior stakeholders that resulted in significant financial and operational savings. • Consolidated multi-point inspections to streamline intake process plan.• Maximized the capacity of the workforce team to handle multiple division needs simultaneously.• Reduced the intake time by 65% which directly resulted in more potential income for the Auto Group President.• Conducted survey and performed quantitative analysis of contractor team performance.

Achieved sales goals for team leads by generating leads and developing relationships with over 200 potential clients for large Mercedes Benz dealership.SELECTED ACHIEVEMENTS:• Facilitated sales of both new and used inventory.• Developed lead generation plan to capitalize resources.• Performed process improvement analysis to create sales opportunities.• Set and achieved personal sales and training goals.• Supported teammates in achieving their personal sales and training goals.• Recognized for providing superior customer service while protecting the interests of the dealership.

Created, implemented, and optimized marketing activities for $1.1M company that directly resulted in business growth. Responsible for the activities of over 40 subcontractors and vendors. Routinely performed quality assurance assessments on contractor operations and output. project management, client relations, web and marketing material development. SELECTED ACHIEVEMENTS:• Evaluated the output of over 40 subcontractors to ensure quality of work.• Negotiated contracts to ensure company benefits were prioritized.• Prioritized client projects in order to maximize resources and meet deadlines.• Researched competitor marketing strategies to better position company in the marketplace.• Refined the marketing strategy to position company as a subject-matter-expert.• Established and maintained professional relationships with over 50 clients.• Grew the revenue of the company through lead generation strategies.• Directed the activities of over 40 subcontractors to ensure business goals were met.

Optimized project management and lead generation plan for developing company to deliver highly refined business solutions. SELECTED ACHIEVMENTS:• Optimized production of team members and contractors to increase company capacity for additional clientele.• Developed project management plan that allowed teams to increase output capacity.• Spearheaded quality assurance process that directly impacted customer experience.• Developed and maintained client relationships to ensure satisfaction and secure repeat business.• Met all deadlines and delivery dates by coordinating with senior stakeholders manage all aspects of the project.

Responsible for facilitating personal development through creating customized nutrition and fitness plans for a portfolio of clients.SELECTED ACHIEVEMENTS:• Obtained national personal training certification. • Managed client relations for over 30 clients at one time to ensure satisfaction.• Recognized for consistently meeting sales goals.

SELECTED ACHIEVEMENTS:• Achieved special honors for graduating the youngest in class. • Promoted to Squad Leader and ensured entire team met performance goals. • Received leadership training to meet my personal growth goals and effectively manage teams to achieve business goals.• Completed technical transportation training to more efficiently execute business plans.