Executed regional risk management policy through sound business decisions, coalescing many factors including loss ratios, state laws, customer experience, stakeholder needs. Skills required in this role were:Data analysis: Required to understand business needs in order to recognize unprofitable business segments to make decisions supporting the retention of profitable business.Excellent verbal and written communication in order to promote business needs and make decision rationale clear to stakeholders and gain support.Leadership ability to mentor team members and spearhead onboarding of new team members to ensure their success and product knowledge.

Senior RepresentativeSupported agency stakeholders in a broad capacity, ensuring compliance with state laws and balancing external customer needs. Skill required in this role were:Excellent interpersonal skills to build rapport and maintain agency relationships as well as to understand and respond to agency needs.

Responsible for processing claims, communicating coverage, and responding to claim inquiries from internal and external customers including agents, policyholders, physicians, hospitals, and attorneys. Skill required in this role were:Empathy to work with customers experiencing high stress, and to anticipate their needs for effective claim handling.Attention to detail to ensure smooth handling, compliance with state laws, and optimal customer experience.

Assisted in the planning and execution of the exhibition Artistic Luxury: Tiffany, Fabergé, and Lalique, which ran from Oct. 19, 2008 – Jan. 18, 2009. The exhibition centered on the design of luxury goods at the end of the 19th century up to World War I. Skills required for this role included:Ability to research thoroughly with the highest standards and focus on integrity of data.Handling of sensitive and confidential material belonging to the Cleveland Museum, but also on behalf of the museum for a variety of interested parties including donors, other museums, and individuals.