Michael Calma Email & Phone Number

New York, Ny

In my new position with Sinu, a New York based MSP, I handle dispatching an international team of IT service technicians based in New York, Manilla and El Salvador to troubleshoot and resolve customer issues. When onsite visits are required I negotiate with and contract local IT professionals to provide additional support. At the same time, I handle purchasing both hardware and software for all customer locations.

Greater New York City Area

Accepting a position with Personal Touch Home Care – a nationwide provider of Home Health aides – put the experience I had gained supporting remote offices into play as PTHC maintains over 35 offices in 9 states. Leading a small 3 person Help Desk staff required me to keep my troubleshooting skills honed as I needed to be a hands-on supervisor actively taking support calls throughout the day while at the same time handling the other responsibilities associated with my role.

When I left my position at Thirteen I received many requests from former co-workers to provide support for their home computer systems. People were pleased with my technical abilities and customer service skills which gave me an opportunity to pursue some side work and keep their home technology functioning well.

New York, Ny

When I took over as Technical Support Manager at JBFCS I discovered a new challenge – providing support to remote offices. This was never more demanding as when I planned and coordinated multiple hardware rollouts to the various offices. It took some adept juggling of my Help Desk techs to maintain adequate staffing to cover the phones while at the same time deploying members into the field to complete the on-site work.

Where IDP was my introduction to working in technology, Thirteen is where I found my niche and came into my own. After distinguishing myself in the same role with IDP, I was brought on-board as the Help Desk Manager to restore confidence in the service desk then moved into desktop operations. My major accomplishments at Thirteen included implementing an innovative, cost-saving help desk staffing solution, planning / coordinating multiple desktop roll-outs, and sourcing new vendors to cut costs in my additional role handling purchasing and procurement.

Greater New York City Area

IDP was my introduction to a technology career after spending many years handling production management in offset printing. My major accomplishments included managing their Quick Draw Lottery division, planning / coordinating a desktop OS rollout for the Corcoran Group and coordinating a hardware rollout and move for Thirteen/WNET.

Itil Itsm 2001

Education record

Activities and Societies: Project Management Professional (PMP) certification training.

A.A, Liberal Arts

Ba, Behavioral Science

Graduated Cum Laude