Michael Altieri Email & Phone Number

Minneapolis, Minnesota, United States

Implementing and Managing Conversational Artificial Intelligence and Machine Learning across the Enterprise at Medtronic to assist external and internal customers with a quick, easy and relevant experience to solve issues, answer questions, or supply information.

Mounds View, Mn, United States

Lead a team of IT Developers and Business Analysts to deliver a Virtual Assistant, which uses both trained and untrained Conversational Artificial Intelligence Machine Learning to assist external and internal customers with a quick, easy and relevant experience to solve issues, answer questions, or supply information.

Mounds View, Mn, United States

Assisting Medtronic with a holistic review and implementation of best practice processes on the ServiceNow platform in the IT Service Management and IT Business Management modules.• Acting in the role of Business Analyst/Process Consultant for a review of the IT Service Management Intake and Delivery Processes• Leading a team as Scrum Master for a Virtual Assistant Chat project using Machine Learning to improve the customer experience on the IT Service Portal.

Edina, Minnesota

Responsible for leading and managing multiple ServiceNow projects at various client sites across the United States.• Led multiple ServiceNow projects using Agile methodology. These projects include both new core installations as well as implementation of new modules in the IT Service Management/IT Operations Management/IT Business Management and IT Asset Management applications. This includes Discovery, Service Mapping, Event Management, Service Portal and Edge Encryption.

Greater Minneapolis-St. Paul Area

Provided leadership and management of the implementation of a Service Portal on the ServiceNow Platform at Allina Healthcare.• Led the installation of ServiceNow Portal development using Agile Project Methodology. This was an Enterprise wide process improvement effort to centralize all requests and incidents, for both Business and IT, onto one single platform to improve the user experience.

Greater Minneapolis-St. Paul Area

Accountable for providing the highest level of subject matter expertise on multiple IT platforms, both infrastructure and applications.• As part of the ServiceNow team, worked with multiple business divisions, as well as IT, in the role of a Business Analyst, for the IT Service Management/IT Operations Management/IT Business Management Modules of ServiceNow, to determine requirements for forms, notifications, approvals, tasks, knowledge articles and reports, including mapping workflows of IT services. • Performed both Integration and User Acceptance Testing on ServiceNow development to ensure all documented requirements were met.• Led multiple module additions and system upgrades as a Project Manager to the ServiceNow platform to enhance the customer experience and make it easy to use and relevant.• Led and managed the installation of the ServiceNow core platform and subsequent portal development using Agile Methodology, in conjunction with a 3rd party vendor, across the Business Enterprise in the role as Project Manager to allow for a more streamlined delivery of services. • Acted in the role of an IT Customer Service Manager and IT Infrastructure Project Manager for Further, a subsidiary company of Blue Cross that managed over $5.5B in assets for Health Savings and Reimbursement accounts.

Greater Minneapolis-St. Paul Area

Planned and executed work across multiple IT infrastructure platforms at Blue Cross Blue Shield Minnesota.• Worked with application owners, engineers, project coordinators, and program management to reduce the infrastructure footprint by virtualizing physical servers and upgrading to current operating system requirements. • Identified risks, constraints and developed project plan to move forward on upgrading directory services for all 2.9 million Blue Cross Customers.

Greater Minneapolis-St. Paul Area

Led multiple projects at various customer sites as a contract PM.

Developed, implemented, and supervised a new business unit which designed and manufactured custom assemblies using Swagelok and other manufactures’ products. Interfaced with customers on Swagelok services, special product offerings, and specific applications • Developed and implemented an ISO9001/2000 Compliant Quality System to include detailed and robust processes and procedures to allow for product realization from concept to installation.• Supported four nuclear utilities, including all technical and statutory requirements of the products and services supplied.• Formulated a long-term strategy and business plan and implemented a training program to help develop and grow the business unit. Generated new revenue streams that annually grew on a pace of greater than 50% and made up 12% of total sales.

Directed and implemented business strategies for a product line of high purity Teflon fittings and tubing.• Implemented and led a major new product development project for the PrimeLock™ Entegris fitting.

Global Field Service Manager for Europe, Asia, and the United States. Responsible for the coordination of all Field Service Activities involving the Bulk Chemical Delivery Systems to include installation, maintenance, and training.• Consolidated fractured service groups of 3 company acquisitions into a cohesive functioning unit. Managed over 50 Direct Reports throughout the world with a budget of $2.6 Million. Responsible for increasing service revenue ($4.5M) and profit ($1.6M) by expanding customer site maintenance contracts.

Worcester Ma

Responsible for operation and maintenance of delivery systems of Ultra High Purity chemicals to the Intel Semiconductor Fabricating facility in Hudson, MA.• Lead the process of ISO 9001/1994 certification.

Charleston, South Carolina Area

Machinist Mate 1st Class responsible for operation and maintenance on fluid systems of the Primary Nuclear Reactor plant and Secondary Steam plant on board 640 and 616 Class Fleet Ballistic Missile Submarines. Served 3 years as an instructor at the Moored Training Ship 626 teaching both officers and enlisted theoretical as well as practical operation on a land based reactor and steam plant.