• Provided daily support for users onsite and remote in Windows 10/11, Windows Servers, Hyper-V and VMware environment, using Dell desktops and laptops with Microsoft Office. Worked with IPADS, MACs and MacBook users, iPhones, and Androids. • Converted from physical on-premises File Servers to using SharePoint and One Drive in the cloud, training users, and maintaining Azure and Active Directory.

• Supported 100+ users in several sites using Windows 2008/2012 VMware environment using Dell desktops and laptops with Microsoft Office 2010/2013, locally and remotely. Worked with Androids and iPhones.

• Developed processes to provide 40+ remote users in Delaware, Florida, and California with the same level of support and consistent approach to client service using Dameware.• Created quarterly company-wide Project Plans to implement and run WSUS (Windows Server Update Services) for all servers and desktops. Applied Quality Control (QC) standards to patches before release to ensure they were working correctly, before being pushed to the enterprise.

• Primary IT resource for 400+ Windows XP Professional, Windows 7, and Vista end users using Microsoft Office 2003 and Office 2007 in environment-supported Citrix servers.• Created and implemented “Ready for Business Checks” to monitor IT environment (servers, applications, and data bases), and generated risk and solutions reports for senior manager