Currently seeking a new opportunity where my skills, work ethic, integrity, and ambition to succeed will be a blessing to any organization looking to grow revenue and profitability!

Empower your new or existing Community with 10 Gigabit internet to each home by partnering with my Wire3 Community Solutions team! We will customize a solution for your community with previously unheard of speed and accuracy. We have committed $100M investment dollars to our home county of Volusia, Fl alone. Backed by the Guggenheim fund, we are here to stay and compete for community partnerships on the east central Fl coast for many years to come. Whether you are looking for a bulk rate, a marketing agreement, or you just want to give us access to bring our superior fiber internet product to your community and treat your residents to an opportunity to purchase the last internet they will ever need, we are here to help! Contact us today for a consultation and proposal at either mcannon@wire3.com or call me at 321 262-9588.

Are you a Florida resident living in a community with less than a 1 Gigabit Internet connection (AKA 1,000 Megabit's)? Call me today at 321 262-9588 to get the 1 Gig Quantum Fiber community solution conversation started with your property owner, management company, or HOA!

Assisted in the development of the Customer and Employee Experience (CEX) strategy while serving as a SME across all small business accounts in support of over 80 frontline consumer segment agents. - Observe and score agent interactions while providing feedback to leadership, determining comprehension of Small Business callhandling skills. - Conduct daily coaching and self-prepared training sessions to help grow employee skills so that the team can consistently deliver anElite experience on every customer contact. - Handle escalated Small Business client calls.

Responsible for acquiring new business client revenue while providing customer service and offering more advanced data solutions to small and medium-sized existing business clients via phone and web meetings. Must maintain a total average monthly quota of $1400.00 MRR while maintaining an observed Quality score of 83% or better and an average NPS score of at least 30. Recently moved to a new position to assist with launching a new spin-off company named Brightspeed. - Regularly exceeded 100% of new monthly recurring revenue sales targets while mentoring and assisting new Account Managers on the team. Trending 287% to quota for 2022 before starting a new position. - Averaged 250% of the Digital Advertising Quota each month. - Regularly earned recognition from VP for achieving a top 3 quality score amongst all desk-based account managers in the Easternregion. - Utilized Salesforce.com features to provide an accurate and detailed weekly forecast funnel of identified and proposed opportunitiesin order to exceed sales quota requirements. - Self Managed my daily activities between incoming calls, outbound prospecting, and fielding leads via web chat in order to ensure progress toward sales pipeline development.

Responsible for recruiting, interviewing, hiring, training, and supervising new call center representatives servicing and selling to a large base of small business clients. Must meet or exceed all KPI’s for my team of 13 to 18 employees to include; Attaining 100% team sales quota of approximately 250 new product sales units on average per month while maintaining 83% or better QA Scores, a +25 or better NPS Score, lessthan 650 second AHT, and at least 90% adherence to online schedules. - Started out as a retention supervisor who developed and lead the team to #2 in the US within 18 months. The company changed to a Universal Rep model in June 2018. I transitioned to lead a sales & save Universal Team until November 2020 then I took over leadership of the call centers Business Improvement Group until moving on to a new position within the company. - Rep engagement survey results for my Universal team averaged 89%. - Consistently one of the top 2 teams in the 100-person call center in employee retention metric. - Monitored individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees as required in the company's policy on performance evaluation. - Acted as the primary point of contact for all employee issues for my team.

CenturyLink, formally Embarq Management Company - Lake Mary, FLCenturytel purchased Embarq and rebranded to CenturyLink during this period. I was able to successfully lead my team through this transitional period with as much transparency as possible while maintaining a heavy focus on meeting or exceeding all team KPI’s for my team of 13 to 20 representatives.Responsible for recruiting, interviewing, hiring, training, and supervising new work from home call center representatives servicing and selling to a large base of residential clients. Must meet or exceed all KPI’s for my team of 13 to 20 employees to include; Attaining 100% team sales quota of approximately 300 new product sales units on average per month while maintaining 83% or better QA Scores, less than 450second AHT, and at least 90% adherence to online schedules. Was then promoted to Small Business Retention Supervisor. - Instrumental in pioneering and growing Embarq’s first virtual call center from 2 representatives to over 100. - Regularly out-performed most work from office sales and service teams by at least 10%. - Daily call observations & weekly 1-on-1 coaching sessions with team members led the team to overall quota achievement while increasing satellite TV sales by 300%. - Responsible for conducting formal reviews with employees as required in the company's policy on performance evaluation. - Promoted great employee relations through effective communication and support of customer service and telecom policies. - Acted as the primary point of contact for work-at-home employee issues and escalated client calls. - Acted as In-Charge GM for the call center at times when GM was out.

Sprint LTD (Local Telephone Division) - Altamonte Springs, FLI started with Sprint LTD in 2001 as a Consumer Sales & Care representative and was then promoted to Sales & Service Coach, Sales Operations Support Trainer I, and then into this position. Sprint eventually merged with Nextel and then spun off the LTD into a new company named Embarq. I stayed with the company and helped all 300 call center employees adapt to the changing corporate culture and business focus.Acted as a liaison to effectively, and creatively, deliver corporate-mandated training material in such a way as to attain the highest knowledge retention for our award-winning 350 representative call center. Led a consistent focus on employee skill development by creating a call center-specific training curriculum and training representatives on the material via either a classroom environment or side by side coaching sessions. Promoted to Supervisor from this role. - Earned best performance rating & maximum annual STI payouts during my tenure in this position. - Interviewed and selected over 50 candidates to work as residential sales and care consultants. - Was a key contributor in a live client focus group research project to include a readout of findings to our CEO which resulted in SOP changes that led to a 20% increase in our customer perception survey results. - Managed internal sales credit dispute decision process for representative submitted disputes utilizing my extensive knowledge of our order entry system, sales credit policies, along with investigative discovery techniques, to award sales credit to the correct representative.