𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 (𝟭𝟵𝟵𝟴-𝟮𝟬𝟮𝟮)I’ve held several positions over many years with a complete turnkey media manufacturing company. I’m well versed in all aspects of the process including design, mastering, printing, disc duplication/replication, and packaging. My many responsibilities as Customer Service Manager included supervising a cross-functional team of 12, providing kind and thoughtful care to clients with service concerns, and monitoring performance metrics daily. ◾ Improved performance of direct reports through regular check-ins and annual evaluations. ◾ Worked closely with operations to prevent quality issues and ensure customer needs are met to the highest degree of satisfaction. ◾ Evaluated and resolved escalated customer concerns effectively with creative solutions that provided satisfaction while limiting company costs. ◾ Pursued continuous improvement by monitoring processes, seeking consensus among stakeholders, and making changes that prevented common errors, improved efficiency, and reduced waste. 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 (𝟭𝟵𝟵𝟭-𝟭𝟵𝟵𝟴)As a Project Manager, I represented the company as the main point of contact for customers throughout the entire post-sales period. Responsibilities included processing jobs, communicating via phone and email, and working closely with production to support clients’ needs. ◾ Successfully presided over 100+ orders at once for a clientele that required exceptional attention. ◾ Cultivated positive relationships with customers which resulted in longstanding, repeat business. ◾ Excelled in a busy, hectic environment through effective multitasking and time management.