Michael Carman Email & Phone Number

My consultancy helps organisations lift their performance and standing.I have consulted to the NSW Land & Housing Corporation, Australia Council for the Arts, Sydney Trains, Lend Lease, and NSW Trustee & Guardian. My clients span the private, Government and not-for-profit/for-purpose sectors.My work encompasses:* facilitating strategy processes to gain collaborative clarity on goals, and to power-map stakeholders* providing change management strategy, planning and delivery* carrying out reviews and quality audits* analysing performance issues, developing KPIs and undertaking process mapping and improvement projects, and* generating and delivering learning and development (L&D) on communication, leadership, and performance improvement / process mapping. My L&D work has a particular focus on the use of simulation and game-based techniques.I use analytical techniques where I can to paint a clear, measurable picture and as a basis for decision-making. My analytical work has encompassed:* using high-powered statistical tools to carry out analyses on reliability, and determinants of customer satisfaction in the NSW transport sector* undertaking a cost-benefit analysis of the NSW Land & Housing Corporation's new maintenance contract for public housing, and an evaluation of a pilot project for the same contract, and* analysing local government efficiency and timeliness in handling development applications - this research was written up in the Sydney Morning Herald.Specialties: Strategic Management, Stakeholder Mapping, Power Mapping, Performance Improvement and KPIs, Strategy, Analytics, Quantitative Analysis, Learning & Development

Listed skills include Stakeholder Engagement, Stakeholder Management, Business Transformation, Organisational Development, and 31 others.

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  University Of Sydney

  Public Policy