Michael Carstens Email & Phone Number

Copenhagen, DK

København V, Hovedstaden, DK

I oversee all IT and digital in Western Europe, the largest region in the Carlsberg Group with 13,000 employees and a USD 5.5 billion revenue in 2022. I am part of the Carlsberg Top 80 Extended Leadership Team, the Western Europe Leadership Team, and the global IT leadership team.The goal for the Western Europe IT team is to enable a net revenue growth of.

København V, Hovedstaden, DK

As the leader of all IT and digital in the Central Europe region, one of four regions in the Carlsberg Group, I was a member of the global IT leadership team. Our goal was to enable the regional business strategy to gain market share, increase net revenue, and boost EBIT, and operational efficiency with technology and data solutions. The three-year IT and.

København V, Hovedstaden, DK

I managed a team of 120 IT experts and 200+ external FTEs (HCL) who oversaw Service Management, End User Computing, Service Desk, and platforms such as Citrix, ServiceNow, and O365. We aimed to create the best digital workplace experience in the world. We accomplished this with the Connected Employee strategy that helped our colleagues to be more efficient.

Mechelen, BE

Member of the Advisory Board for CIONET Denmark. The Advisory Board gives direction and advice on CIONET’s activities in Denmark.CIONET is the biggest international network of IT executives with more than 6,000 CIOs and IT Directors from leading brands.

Copenhagen, DK

The Maersk Group is a Fortune Global 500 transport and logistics company with multiple brands and is the largest container shipping company in the world with +80,000 employees. As Head of Headquarters IT, I managed a team of 20 in-house team leaders, project managers, applications managers, and 100+ outsourced application supporters. The department covered.

Copenhagen, DK

Established an Office of the CIO in Headquarters IT. The objective of the team was to create value for the business by ensuring cost-efficient and stable delivery of Headquarters IT services. This was achieved by implementing more efficient Contract and Vendor Management processes, a tighter budget control governance, a Run/Build FTE allocation, and by.

Copenhagen, DK

Managed an IT Support and Operations department with two team leaders 17 IT technicians and project managers. The mission of the department was to enable the global Maersk Headquarter to focus on core business by providing high-quality onsite IT support, LAN, IP telephony, printer, mobile phone, and data center services. Selected results:Developed and.

Copenhagen, DK

As Head of IT Support I managed 1 team leader and 10 IT technicians in Copenhagen and a team of 30 Service Desk agents in India. Selected results:Improved the customer satisfaction of the Service Desk from 3.9 to 4.5 (5 scale) through a Lean Six Sigma project.Managed the outsourcing of the Service Desk to Hewlett-Packard without service degradations or.

Ballerup, Sjælland, DK

KMD is the largest Danish IT company. As Solution Manager I managed project teams during presales and bids for EU tenders to sell KMD’s SAP based ERP system. Furthermore, I improved the implementation and support strategies for this product. This role involved frequent pre-sales presentations for customers. Selected results: Successfully managed 19 tender.

Ballerup, Sjælland, DK

As Graduate I rotated to different departments in KMD. In the Consultancy department I gained insight into the implementation of SAP systems and the necessary change management processes to achieve a successful implementation. In the Energy department, I formulated strategies for a key product line and developed business cases for potential new products.

In this position, I gained experience in designing business plans and business strategies for small transportation companies.

Harvard Negotiation Institute - Improving Your Negotiation Effectiveness

M.A., Communication

B.Sc., Business Administration