•Uploaded and maintained employee training records within a learning management software (LMS).•Facilitated a bi-weekly orientation that emphasized campus resources for new staff.•Designed online ticketing forms for training requests.•Graduated from University of Tennessee's "Leading From Where You Are" certificate course for new and aspiring leaders among UT team members.

•Oversaw safety training modules and course data for 13 resorts.•Facilitated weekly virtual company orientations, customer service, and conflict resolution courses.•Facilitated Franklin Covey virtual content.•Traveled to regional resorts to facilitate requested customer service classes.•Virtually trained and developed resort department trainers.

•Built and supported team culture among all second shift departments by improving communication and assisting in team needs.•Created WOW factors for resort families and resolved escalated complaints quickly and caringly.•Modernized Front Desk and administrative paperwork through Excel.•Organized and assisted with companies involvement in local charities.

•Trained lodging team in opening a Relais & Châteaux's achieved resort.•Created Standards of procedures for Guest Services and greater property.•Covered Front Desk and Supervisor shifts.•Assisted in developing Lexus Off-Road program and guided guests in driving North America’s first Lexus off-road track.

•Trained and led over 30 new colleagues in a world class hospitality team.•Invented a training guide which improved trainer’s quality and consistency.•Created a committee approved valet and greeter service at The Barn, a three-time James Beard award winning restaurant including awards in service.

•Prepared paperwork and Opera for following days turnover and check-in.•Prioritized internal tasks and guest needs with Guest Services.•Recreated a front desk task list to improve team quality and efficiency.

•Produced short documentaries for TEAM marketing and Horizons magazine publications.•Brainstormed and guided clients and colleagues to achieve creative success.•Logged and archived historical video assets.

•Hosted and toured perspective students and families.

•Lead students in weekly Campus Ministry related activities.•Befriended and counseled peers in one-on-one and group settings.

•Managed, cleaned, and maintained studio space and film equipment.•Rented to and trained peers on proper studio and equipment usage.

•Organized existing media and produced short internal films weekly. •Traveled abroad to film and edit stories for TEAM Horizons magazine.

•Edited and organized media in office.•Gripped and assisted camera on locations.