Michael Cary Brown, Ii Email & Phone Number

Knoxville, TN, US

Knoxville, Tennessee

• Uploaded and maintained employee training records within a learning management software (LMS).
• Facilitated a bi-weekly orientation that emphasized campus resources for new staff.
• Designed online ticketing forms for training requests.
• Graduated from University of Tennessee's "Leading From Where You Are" certificate course for new and aspiring leaders among UT team members.

Orlando, Florida

• Oversaw safety training modules and course data for 13 resorts.
• Facilitated weekly virtual company orientations, customer service, and conflict resolution courses.
• Facilitated Franklin Covey virtual content.
• Traveled to regional resorts to facilitate requested customer service classes.
• Virtually trained and developed resort department trainers.

Myrtle Beach, South Carolina

• Built and supported team culture among all second shift departments by improving communication and assisting in team needs.
• Created WOW factors for resort families and resolved escalated complaints quickly and caringly.
• Modernized Front Desk and administrative paperwork through Excel.
• Organized and assisted with companies involvement in local charities.

Walland, Tennessee

• Trained lodging team in opening a Relais & Châteaux's achieved resort.
• Created Standards of procedures for Guest Services and greater property.
• Covered Front Desk and Supervisor shifts.
• Assisted in developing Lexus Off-Road program and guided guests in driving North America’s first Lexus off-road track.

Walland, Tennessee

• Trained and led over 30 new colleagues in a world class hospitality team.
• Invented a training guide which improved trainer’s quality and consistency.
• Created a committee approved valet and greeter service at The Barn, a three-time James Beard award winning restaurant including awards in service.

Walland, TN

• Prepared paperwork and Opera for following days turnover and check-in.
• Prioritized internal tasks and guest needs with Guest Services.
• Recreated a front desk task list to improve team quality and efficiency.

Maryville, TN

• Produced short documentaries for TEAM marketing and Horizons magazine publications.
• Brainstormed and guided clients and colleagues to achieve creative success.
• Logged and archived historical video assets.

Huntington, IN

• Hosted and toured perspective students and families.

Huntington, IN

• Lead students in weekly Campus Ministry related activities.
• Befriended and counseled peers in one-on-one and group settings.

Huntington, IN

• Managed, cleaned, and maintained studio space and film equipment.
• Rented to and trained peers on proper studio and equipment usage.

Carol Stream, IL

• Organized existing media and produced short internal films weekly.
• Traveled abroad to film and edit stories for TEAM Horizons magazine.

Glen Ellyn, IL

• Edited and organized media in office.
• Gripped and assisted camera on locations.

Bachelor Of Science, Film Production

College Preparatory Diploma