Engineer within the Unified Messaging team at Humana, working with several different technologies under the Microsoft umbrella. Worked on complex issues and architecture with relation to the Office 365 Suite of products, including administration of Teams, OneDrive, SharePoint, and Exchange, as well as related technologies such as Lucid Board, Miro, and Proofpoint.As parts of these efforts I have worked both day to day and in complex acquisition and migration efforts, such as moving a subsidiary from their original systems to their own M365 tenant. In addition, have served as a vendor relations owner and technology owner within the team, making sure documentation, billing, and administrative efforts are handled, for both project work and ongoing relations. Part of these efforts include contract negotiations and renewals, RFPs, and strategic long term planning, such as Microsoft.Worked with other departments and areas with a proven track record of success, to make sure efforts are successful both within my own team as well as others.Worked with both technical and non-technical teams to drive strategy, short and long term.Conducted project planning, cost analysis and vendor comparisons.Provide technical documentation to security, compliance, and support teams for new technologies and to update technologies.Maintain requirements on technologies, including certificates, single sign on set up, and other needs.

Oversight of internal workforce support facing Azure and Microsoft 365 environment in all technical aspects. Assist with the planning, budgeting, and implementation of Azure and M365 solutions and assist in creation of automation and streamlining of processes for the environment as well as assisting in the creation process for various aspects of the business.Responbilities include, but are not limited to:Conceptualized and built Microsoft Azure Conditional Access Policies based on business requirementsEstablished Azure SAML SSO connections with vendors and B2B environmentsDrove Azure Virtual Machine solutions and upkeep throughout the EnterpriseLed day to day administrative efforts in in Exchange, Sharepoint, other environments with feedback and direction from management and cybersecurityConceptualized and assisted with building Azure Automation Runbooks Provide senior level assistance for other groups when needed (i.e. Service Desk, Deskside support, security).Assist in the management and upkeep for ZScaler and ZPA solutions.Assist in the management of JAMF, InTune solutions.Assist in the management of MFA.Assist in budgeting for larger IT organizationMentoring and training other IT personnel as neededCreation of Knowledge articles for technical and business resourcesWorking with vendors and other business units as needed to assist in the functioning of the business.Accomplishments while in role:Saved organization over $500K USD annually with streamlining and automation efforts in opex spending.Fully set up, organized, managed, and implement move from one domain to another for organization in short time frame.Oversee creation of Virtual Machine systems using new technologies.Assist and implement policies spinning down operationsMigrated original MFA solution from Duo platform to Microsoft productTested and implemented B2B/Cross-Tenant between Author by Humana and Humana Azure tenants

Serve as SME for on-prem Exchange environment for large multinational companyResponsibilities includeManagement of multiple DAG and Databases for Exchange environment.Troubleshooting and maintenance of Exchange servers and email gateway servers.Serving as liaison between on site engineers and overseas engineers.Tier 3 escalation of messaging issues within environment.Assistance with migration of users to and from cloud platforms.

Senior Engineering role for Exchange server and Office 365 suite of products, as well as NetIQ DRA.Responsibilities include: Global Administrator for Office 365Engineer/System Administrator for on-prem Exchange and Exchange OnlineManaging and working in an Exchange environment with 25 Databases, as well as Ironport Mail Gateway, basic MobileIron maintenance, and Enterprise Vault administration. Active Directory basic management and function, as it relates to NetIQ DRA, and by itself. PowerShell scripting and module creation in the purpose of automation of processes for Exchange, Office 365, and Active Directory.Aegis Automation tasks workflow creation.Being key part of the Office 365 transition team, helping organize and migrate 12,000 users and 20,000 mailboxes.

System Administration of Office 365 as Global Administrator. Served as Exchange Administrator, working heavily with Powershell scripting and reports. Active Directory OU creation and maintenance, including user and group creation, deletion, and transfer between domains. Domain Controller and Server troubleshooting and maintenance. Group Policy reviewer and creator. Worked with other departments on special projects, including Legal department for internal forensic IT needs due to litigation matters and Internal Audit department, including on-site visit to subsidiaries such as Japan. Served as Project Manager for Managed Print Services rollout domestically and into North America and Project Lead for Office 365 implementation. Provided technical support to all on-site and remote users from call center agent level to executive level, primarily Tier 3 support, but assisting with Tier 1 and Tier 2 issues. Created and implemented images via various software for standardized computer setup. Member of on-call rotation for remote troubleshooting, server patch and reboot scheduling, and holiday rotation. Provide blackberry and Mobile Device administration, user set up and technical support. Responsible for coordinating all employee moves, new hire set ups, changes and terminations. Conduct new hire orientations. Troubleshoot and investigate issues as they call into IT Support line and strive to meet 1st call resolution goal. Coordinate ticket routing into appropriate 2nd and 3rd level support and follow through to resolution. Train and educate new helpdesk staff on policies and procedures of the organization. Supervised “go live” process for international office infrastructure. Member of Desktop Strategy Team during Tempur-Pedic Sealy merger, providing unified solutions for both companies.

Install/maintain software programs for desktops and handheld devices.Programmed and maintained AT&T IVR (Call Prompter) and routing for various Sales and Marketing/Customer Service/ Retail/Medical projects, including print ad, infomercials, radio, mailers, etc.Assisted outside call centers in setting up applications to capture DNIS (source code information) for accuracy in tracking.Supported Telephony servers. This includes PBX, Voice Mail, Faxing, Call Recording, Conference Bridge, ACD, CTI server (Callbacks, IVR, Wallboards, Info Link).Remained on call at all times for emergency purposes. This includes alarms on the PBX, ISDN alerts, Voice Print, etc. Served as Tier 1 support and Tier 2 backup for telephony-related incidents.Routed all calls to alternate call centers for emergency purposes including, but not limited to, natural disaster and inclement weather.

Responsible for Information Technology and Automation efforts issues for the Lexington, Kentucky Local Census Office:Coordinated automation functions in the office, including tracking and control of hand-held computers, and coordinating all hardware, software, and telecommunication problems in the local office and between the local and regional offices. Created and maintained user accounts, on-site support for all automation equipment, including OS issues and Lotus Notes/Email/Desktop software issues.Established, implemented, and directly supervised a Level 1 IT Help Desk responsible for office and field automation for over 1,000 dynamic users, networked to other Help Desk support at a national level with over 100,000 dynamic users.Managed IT Security within the local office, including issuing passwords, changing passwords, and disabling accounts.Went to other regional offices and set up deployment of initial computer networks and automation equipment.Provided technical guidance and support to assistant managers at the local office, under the direction of the office manager.Trained and supervised others to train local office employees on software, hardware, and automation operations.Created and implement operational standards on a national level computer application load test for the Census.