Patient Care Coordinator
Advanced Home Health Care
Woburn, Ma
Coordinated care for home health and hospice patients. Collaborated with physicians, visiting nurses, and therapists to facilitate efficient, high-quality delivery of proper care, equipment, and supplies to patients’ homes. Determined each patient’s eligibility and need for services. Maintained contact with key accounts. Informed hospital personnel, patient, patient’s family, and company clinical staff (intake specialist, clinical management director, and/or clinical practice director) of case acceptance. Documented demographic, clinical, and payer information on company forms in support of diagnosis and home health care orders. Contributed to care plan development. Collaborated with Hospice Division counterparts as appropriate. Billed Medicare, Medicaid, private insurance, and patients’ out-of-pocket expenses. Fielded incoming phone calls from up to 40 patients and family members each day; answered questions and resolved problems quickly and thoroughly. SKILLSSX Enterprise, ACT, Lotus Notes, Microsoft Office