Gainsight Administrator

• Volunteer-based role • Direct all initiatives for new and returning sponsors, which include: Kauffman Foundation, H&R Block, VML, HNTB, Hill’s - Colgate/Palmolive, Crossroads Hotel, AdventHealth, Boulevard Brewing Co., among others• Co-lead the planning, budgeting, operations and marketing for the annual $250K+, 3,000+ person event

Smart Infrastructure Division - Promoted into business excellence role after 4 months with the company and continued to be in charge of customer success operations.- Gainsight Administrator- Siemens Diversity Equity & Inclusion Council Member; recruiting committee

Cybersecurity SAAS - Acquired by Microsoft

Cybersecurity Division Executive Reporting - Provided overall executive visibility into customer success department- Created and presented daily, monthly and quarterly analysis & reports to executives; owning data model and delivery of insights for renewal and churn metrics to executives- Drove weekly sales and renewal cadence for global divisions: United States, Europe, Middle East, Africa, Asia Pacific; oversaw approximately $10 million in ARR per quarterGainsight Administrator- Ensured API was implemented and working correctly: created and monitored dashboards, reports and CTAs; train end-users through onboarding and adoption; support and upgrade implemented systems- Ownership of planning, documenting, and executing all cycles of customer onboarding resulting in high Net Promoter Scores (NPS)- Created and sent product release communications to all customers; coordinated with product marketing team Revenue Recognition - Confirmed delivery of products to customers; distributed customer onboarding notifications used by accounting for revenue recognition purposes- Performed weekly audits with accounting & finance that confirmed incoming revenue related to account renewals and new contracts- Ensured all efforts were in accordance with legal & compliant with Accounting Standards Codification (ASC)

freelance position

10th employee