• Monitor the network of server sensors, assessing problems, ticketing, and alerting staff when issues arise.• Assisting full-time staff with the production workflow, recording and rerunning jobs when necessary. • Weekly completing a sweep of the faculty ensuring devices are in working order, noting any damages, and alerting facility staff.• Occasionally assisting staff and students locked out of accounts, through password reset whilst performing identity verification.

• Designed and implemented a ServiceNow tool to automatically identify and escalate login-related data validation issues, improving incident resolution efficiency and enhancing user support processes.• Deployment of Enterprise Office Network with Cisco Meraki: Edge, Core, Access, and WiFi 6 Implementation.• Configured and launched scalable virtual machine instances within Microsoft Azure, ensuring secure and reliable cloud infrastructure for development purposes.• Delivered a comprehensive presentation to Netsmart's executive board communicating project objectives and key lessons learned throughout time at Netsmart

• Revamped warehouse organization, implementing effective labeling and inventory management systems.• Expedited work order fulfillment, guaranteeing prompt delivery of goods to meet customer demands.• Facilitated smooth production processes by accurately pulling and passing orders to the production team, while ensuring top-notch product quality and packaging for shipping.

• Implemented product refresh strategy, replacing outdated items to enhance sales floor appeal.• Collaborated seamlessly with team members and managers, offering proactive assistance to streamline operations.• Ensured immaculate presentation of designated areas, while delivering customer support during peak sales periods.

• Successfully led team through peak sales rushes, ensuring restocking efforts were completed in a timely manner • Proactively addressed and resolved any problematic situations between guests and team members • Mentored and trained fellow leaders in order to maximize team performance • Conducted interviews and hired new team members, ensuring the best candidates were selected for the job

• Demonstrated technical proficiency in Python, Ruby, Javascript, and Django, with expertise in web-based development and data flow•Worked collaboratively with mentors to improve client data flow by designing and implementing innovative programs•Applied problem-solving skills and coding knowledge to develop user-friendly applications and efficiently resolve complex data issues