Michael Ballesteros Email & Phone Number

Makati, National Capital Region, Philippines

• Responding to customer queries in a timely and accurate way, via phone, email or chat.
• Provide in depth analysis for new product issues and malfunctions.
• Troubleshooting different product issues via phone, email or chat.
• Identifying customer needs and helping customers how to use the specific features of the products.
• Person-in-charge in communicating to the factory all the product issues due to manufacturing fault.
• Provide recommendations that will enhance and improve the performance of the products.

Philippines

• Render engineering and service support for the installation, maintenance, and repair service of the company products.
• Assist to conduct product training for the assigned customers.
• Weekly service report to the Field Service Manager, South East Asia.
• Prepare service-related documents and reports for all MCs at the customer site.
• Provide market update (incl. business opportunities) information to the company.
• Any ad hoc duties and projects assigned by management.

Singapore

• Read and interpret engineering prints/specifications, electrical schematics, manufacturing manuals, and/or verbal/written instructions to determine the necessary assembly of the machine.
• Troubleshoot electrical controls utilizing Multimeter, Amp meter, etc.
• Plan assembly procedures and methods to assure efficient and timely progress.
• Assemble complex mechanical units where a high degree of problem-solving and extreme care, skilled workmanship, and accuracy are required to meet strict inspection, testing, and operating specifications.
• Position, erect, align, level; position sub-assemblies, and units, and separate components and integrate their operations; perform fitting, aligning, timing, calibrating, and other operations incidental to the.
• Use a variety of hand and power tools.

Singapore

• Perform mechanical, electrical, pneumatic, vacuum, and process testing on platforms by engineering and manufacturing documentation and specifications.
• Works from schematics, diagrams, written and verbal descriptions, layouts, or plans to perform routine testing and troubleshooting.
• Troubleshoot system level in electrical and mechanical systems and sub-systems.
• Perform rework as a result of testing.
• Observes all safety standards. Maintains a secure, safe, clean and healthy work environment. Attends required health and safety training and follows safety and security policies, procedures, and practices.
• Familiar with current manufacturing and/or engineering processes and stays informed of any changes in procedures. Assists in the correction of problems.

Singapore

• Read and interpret engineering prints/specifications, electrical schematics, manufacturing manuals, and/or verbal/written instructions to determine the necessary assembly of the machine.
• Troubleshoot electrical controls utilizing Multimeter, Amp meter, etc.
• Plan assembly procedures and methods to assure efficient and timely progress.
• Assemble complex mechanical units where a high degree of problem-solving and extreme care, skilled workmanship, and accuracy are required to meet strict inspection, testing, and operating specifications.
• Position, erect, align, level; position sub-assemblies, and units, and separate components and integrate their operations; perform fitting, aligning, timing, calibrating, and other operations incidental to the.
• Use a variety of hand and power tools.

Philippines

• Plans and monitors implementation of maintenance programs and activities, maintenance, and consumable change.
• Prepares downtime report analysis and plans.
• Conducts spare management and monitoring.
• Assists Equipment Engineers in designing future projects.
• Acts as Officer- In- Charge if the engineer is not around.
• Prepares purchase requests and follows ups.