Michael Ballesteros Email & Phone Number

Makati, National Capital Region, Philippines

• Responding to customer queries in a timely and accurate way, via phone, email or chat.• Provide in depth analysis for new product issues and malfunctions.• Troubleshooting different product issues via phone, email or chat.• Identifying customer needs and helping customers how to use the specific features of the products.• Person-in-charge in communicating to the factory all the product issues due to manufacturing fault.• Provide recommendations that will enhance and improve the performance of the products.

Philippines

• Render engineering and service support for the installation, maintenance, and repair service of the company products.• Assist to conduct product training for the assigned customers.• Weekly service report to the Field Service Manager, South East Asia.• Prepare service-related documents and reports for all MCs at the customer site.• Provide market update (incl. business opportunities) information to the company.• Any ad hoc duties and projects assigned by management.

Singapore

• Read and interpret engineering prints/specifications, electrical schematics, manufacturing manuals, and/or verbal/written instructions to determine the necessary assembly of the machine.• Troubleshoot electrical controls utilizing Multimeter, Amp meter, etc.• Plan assembly procedures and methods to assure efficient and timely progress.• Assemble complex mechanical units where a high degree of problem-solving and extreme care, skilled workmanship, and accuracy are required to meet strict inspection, testing, and operating specifications.• Position, erect, align, level; position sub-assemblies, and units, and separate components and integrate their operations; perform fitting, aligning, timing, calibrating, and other operations incidental to the mechanical assembly of the machine.• Use a variety of hand and power tools.• Inspect parts for proper machining finish and dimensions; check sub-assemblies and units.• Strictly follows all safety requirements for hand and power tool operation, the assembly of parts, forklift and hoist operation, and housekeeping.

Singapore

• Perform mechanical, electrical, pneumatic, vacuum, and process testing on platforms by engineering and manufacturing documentation and specifications.• Works from schematics, diagrams, written and verbal descriptions, layouts, or plans to perform routine testing and troubleshooting.• Troubleshoot system level in electrical and mechanical systems and sub-systems. • Perform rework as a result of testing.• Observes all safety standards. Maintains a secure, safe, clean and healthy work environment. Attends required health and safety training and follows safety and security policies, procedures, and practices.• Familiar with current manufacturing and/or engineering processes and stays informed of any changes in procedures. Assists in the correction of problems.• Prepare equipment and documents for shipment buy-off• Compiles logbooks and test procedures documentation utilizing good writing skills.

Singapore

• Read and interpret engineering prints/specifications, electrical schematics, manufacturing manuals, and/or verbal/written instructions to determine the necessary assembly of the machine.• Troubleshoot electrical controls utilizing Multimeter, Amp meter, etc.• Plan assembly procedures and methods to assure efficient and timely progress.• Assemble complex mechanical units where a high degree of problem-solving and extreme care, skilled workmanship, and accuracy are required to meet strict inspection, testing, and operating specifications.• Position, erect, align, level; position sub-assemblies, and units, and separate components and integrate their operations; perform fitting, aligning, timing, calibrating, and other operations incidental to the mechanical assembly of the machine.• Use a variety of hand and power tools.• Inspect parts for proper machining finish and dimensions; check sub-assemblies and units.• Strictly follows all safety requirements for hand and power tool operation, the assembly of parts, forklift and hoist operation, and housekeeping.

Philippines

• Plans and monitors implementation of maintenance programs and activities, maintenance, and consumable change.• Prepares downtime report analysis and plans.• Conducts spare management and monitoring.• Assists Equipment Engineers in designing future projects.• Acts as Officer- In- Charge if the engineer is not around.• Prepares purchase requests and follows ups.• Coordinates with vendors regarding spare parts and sourcing out another vendor for spare parts for cost reduction.• Responds immediately to equipment breakdown.• Assists Junior Technician in the performance of unscheduled maintenance, which includes troubleshooting, replacement of faulty parts, realignment, and check-out to the component level.• Recognizes and reports sub-standard equipment performance and pursues corrective actions.• Prepares documentation of outgoing items/ equipment repair.