Oversee daily operations, manage account and community teams, and systematize processes for efficiency. Lead marketing strategies, coordinate client acquisition efforts, and analyze SEO and competitive trends to maintain client success. Ensure consistent and impactful messaging across client portfolios.

Lead and manage event teams, ensuring seamless execution of high-profile events.Coordinate logistics and vendor relations for large-scale catering events.Provide exceptional customer service, enhancing guest satisfaction and experience.Notable Venues: Blue Hill at Stone Barns, The Fifth Avenue Hotel, Nine Orchard Hotel, The Rams Head.

Designed and launched LMS training modules for early childhood educators and potential franchise owners.Created and implemented a new franchisee journey map into the existing CRM system.

Managed end-to-end events ($5k - $200k) for over 60 distinguished Finance, Healthcare, and SaaS firms.Launched hyper-local marketing initiatives with diverse cross-functional teams and channel collaborations.Supervised facility ops covering space optimization, upkeep, security, and compliance with COVID-19 guidelines.Implemented e-commerce, quote generators, CRM processes, and streamlined vendor management.Introduced new products leading to a 200% yearly revenue growth and a 9% margin rise.Notable Events: Lux Capital AI Summit, Tinder’s ‘It Starts with a Swipe’ Campaign Launch, Return Queen’s House of Purple, Hall of Famers’ Club (US Open), Bordeaux Undiscovered, Workvivo Engage NYC

Developed “customer sentiment” KPIs with department leadership to capture qualitative feedback.Collaborated with DevOps to automate “Super Bill” creation, reducing task time by 66%.Reduced churn by 20% (~$400k annually) through a targeted cancellation funnel, increasing client retention.Introduced internal escalation channels, cutting initial response time by 30%.Maintained a 96%+ CSAT by resolving complex issues across phone, text, chat, and email.Coordinated daily Rx deliveries to 25 major markets, ensuring timely and accurate client service.Generated $40k+ in annual referral revenue through partnerships with Caveman Chefs and Territory Foods.Facilitated new market launches with customer engagement guides.

Crafted engagement policies for new market launches in 10 states.Liased across health plan providers and physicians to ensure optimal patient care and support.CSAT abov e 96%, worked with Head of CS to conduct forensic performance reviews and drive KPI optimization.

Directed daily workspace operations and inventory management across 8 partner restaurants (including La Sirena, Bar Primi, and Crave Fishbar)Oversaw 12 space activations and 10 move-outs.Managed day-of coordination of space photo shoots and print model casting. Developed SOPs for inventory, facility maintenance, security, and site relocations, ensuring smooth operations.Secured partnerships with StoneHenge, Bozzuto, and Greystar, providing exposure to 150,000+ residents and expanding brand reach.Planned weekly networking events, like Founders Friday and Pitch Night, each attracting over 200 attendees weekly.Collaborated with influencers with a combined reach of 3.6M+ followers, significantly enhancing brand visibility.