Who is Mike Bosco? Overview
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Quick answer
Mike Bosco is listed as Manager – Sales Retention at AT&T, based in Broken Arrow, Oklahoma, United States. AeroLeads shows a matched LinkedIn profile for Mike Bosco.
Mike Bosco previously worked as Sales Coach - Retention at At&T and Premier Service Consultant - Manager in 60 at At&T. Mike Bosco holds Associate Of Applied Science - Aas, Computer And Information Sciences, General, 3.48 from Tulsa Community College.
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AT&T
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Profile bio
About Mike Bosco
Mike Bosco is a Manager – Sales Retention at AT&T. Colleagues describe them as "Mike Bosco is outstanding team player, who is honest and true to his word. His drive for perfecting his craft is a true sign, that he will offer the very best service available to any customer seeking assistance. "
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5 roles
Mike Bosco work experience
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Sales Coach - Retention
Current• Lead team to enhance retention, boosting customer loyalty and sales synergy.• Analyze market trends to align strategies with business objectives, achieving measurableoutcomes.• Mentor team to foster improvement and collaboration, driving cross-functional success.• Develop VBA tools for efficient performance tracking, optimizing operational processes.• Create detailed reports for strategic decisions, enhancing metric transparency
Jan 2023 - Present
Premier Service Consultant - Manager In 60
• Led team meetings to communicate updates, improving agent knowledge andperformance.• Managed call volume analysis and scheduling, ensuring optimal staffing levels.• Resolved escalated customer issues, enhancing customer satisfaction and retention.• Developed training opportunities, boosting agent proficiency in procedures and policies.• Led high-impact projects, boosting team efficiency and customer satisfaction.• Streamlined processes, reducing resolution time and enhancing service quality.
Jun 2020 - Jan 2023
Advanced Technical Support
• Resolved complex device issues, enhancing customer satisfaction globally.• Exceeded daily performance targets through efficient troubleshooting.• Analyzed billing inquiries, improving customer understanding and trust.• Tailored service plans to customer needs, boosting retention rates.• Meticulously documented customer interactions and technical solutions, ensuringaccurate information for future reference. Conducted thorough root cause analyses.
Sep 2018 - Jun 2020
Sergeant
• Led law enforcement operations and ensured military control in various settings, demonstrating strong leadership and organizational skills.• Enforced traffic regulations and managed civil disturbances, showcasing an ability to handle high-pressure situations and maintain order.• Prepared detailed sworn statements and processed evidence, illustrating meticulous attention to detail and strong documentation skills.• Trained in and conducted field sobriety testing and chemical agent handling, highlighting proficiency in specialized training and adherence to safety protocols.• Assisted in the training of Iraqi police officers in proper procedures, emphasizing skills in training, mentoring, and cross-cultural communication.• Managed and secured over $2 million worth of equipment, demonstrating exceptional resource management and accountability.
Sep 2007 - Jun 2013
2 education records
Mike Bosco education
Associate Of Applied Science - Aas, Computer And Information Sciences, General, 3.48
Education record
Downers Grove North
FAQ
Frequently asked questions about Mike Bosco
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What company does Mike Bosco work for?
Mike Bosco works for AT&T.
What is Mike Bosco's role at AT&T?
Mike Bosco is listed as Manager – Sales Retention at AT&T.
Where is Mike Bosco based?
Mike Bosco is based in Broken Arrow, Oklahoma, United States while working with AT&T.
What companies has Mike Bosco worked for?
Mike Bosco has worked for At&T and Us Army.
How can I contact Mike Bosco?
You can use AeroLeads to view verified contact signals for Mike Bosco at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Mike Bosco attend?
Mike Bosco holds Associate Of Applied Science - Aas, Computer And Information Sciences, General, 3.48 from Tulsa Community College.
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