Mike Byrd

Mike Byrd Email and Phone Number

Director. AMS Customer Outcomes Deal Desk at ServiceNow @ ServiceNow
Colleyville, TX, US
Mike Byrd's Location
Colleyville, Texas, United States, United States
Mike Byrd's Contact Details

Mike Byrd personal email

n/a
About Mike Byrd

19+ years of leading large regionally and globally dispersed teams of 50-350 employees. 12+ years of progressive experience in managing multi-tower contracts with annual revenue ranging from $12M to $100M. Consistently drive revenue and margin improvements while improving customer satisfaction.Outsourcing Management ~ P&L Management ~ Contract Management ~ Global IT Operations

Mike Byrd's Current Company Details
ServiceNow

Servicenow

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Director. AMS Customer Outcomes Deal Desk at ServiceNow
Colleyville, TX, US
Website:
servicenow.com
Employees:
32886
Mike Byrd Work Experience Details
  • Servicenow
    Servicenow
    Colleyville, Tx, Us
    View
  • Servicenow
    Director, Americas Services Deal Desk
    Servicenow Mar 2018 - Present
    Santa Clara, Ca, Us
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  • Servicenow
    Director, Americas Customer Delivery
    Servicenow Sep 2016 - Mar 2018
    Santa Clara, Ca, Us
    View
  • Servicenow
    Delivery Manager - Msp
    Servicenow Jan 2016 - Aug 2016
    Santa Clara, Ca, Us
    • Provide day-to-day management and oversight for a team of 14 employees responsible for delivery of services to a variety of Managed Service Providers• Assignment of resources to engagements based on skillset• Identification of continuous service improvement areas to drive consistency in customer experience and satisfaction
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  • Compucom
    Program Management Director, West Region
    Compucom Apr 2015 - Jan 2016
    Fort Mill, Sc, Us
    • Responsible for a portfolio of accounts generating $50M in annual revenue • Provide leadership to 158 associates with 5 direct reports.• Identify and drive revenue growth opportunities and cost reductions across the base of accounts
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  • Compucom
    Program Executive, Senior Manager
    Compucom Oct 2012 - Mar 2015
    Fort Mill, Sc, Us
    Assumed leadership of a delivery team of about 100 associates providing Network Operations, Hardware Replacement, Telecommunications, and staff Augmentation services. Key responsibilities include revenue and margin growth, delivery excellence, and continuous service improvement. Serve as a single point of contact for all delivery topics.
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  • Hp Enterprise Services
    Account Delivery Executive
    Hp Enterprise Services Nov 2001 - Oct 2012
    Houston, Texas, Us
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  • Hp Enterprise Services
    Enterprise Services
    Hp Enterprise Services Nov 2001 - Oct 2012
    Houston, Texas, Us
    Provide leadership for a global delivery team providing full ITO outsourcing including, Global Service Desk, Depot, Work Place, Data Center, Network, Mainframe, and Middleware services. Key responsibilities include revenue and margin growth, delivery coordination, service excellence, and customer satisfaction. Delivery team consists of leveraged globally dispersed team and dedicated on-site resources recently transitioned from Con-way. Act as a single point of contact for all delivery topics interacting regularly with the CIO council, application Vice Presidents and Senior Directors in addition to the infrastructure leadership team.
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  • Hp Enterprise Services
    Client Director
    Hp Enterprise Services 2001 - Jun 2010
    Houston, Texas, Us
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  • Nokia
    It Manager
    Nokia 1994 - 2001
    Espoo, Southern Finland, Fi
    View
  • Ups
    Field Support
    Ups 1987 - 1994
    Atlanta, Ga, Us
    View

Mike Byrd Skills

Outsourcing Data Center It Service Management It Outsourcing Managed Services Service Delivery It Management Outsourcing Management It Operations Cross Functional Team Leadership Vendor Management Servers Virtual Teams Incident Management Governance Leadership It Strategy Contract Negotiation Account Management Sla System Deployment P&l Management Itil Infrastructure Program Management Offshore Services Team Building Service Management Itil Process Os Virtualization P&l Financial Management It Infrastructure Operations Global It Operations Service Level Management Cross Functional Team Building Service Desk Management People Development Multi Cultural Team Leadership

Mike Byrd Education Details

  • University Of North Texas
    University Of North Texas
    Strategic Management

Frequently Asked Questions about Mike Byrd

What company does Mike Byrd work for?

Mike Byrd works for Servicenow

What is Mike Byrd's role at the current company?

Mike Byrd's current role is Director. AMS Customer Outcomes Deal Desk at ServiceNow.

What is Mike Byrd's email address?

Mike Byrd's email address is mike.byrd@hp.com

What schools did Mike Byrd attend?

Mike Byrd attended University Of North Texas.

What skills is Mike Byrd known for?

Mike Byrd has skills like Outsourcing, Data Center, It Service Management, It Outsourcing, Managed Services, Service Delivery, It Management, Outsourcing Management, It Operations, Cross Functional Team Leadership, Vendor Management, Servers.

Who are Mike Byrd's colleagues?

Mike Byrd's colleagues are Shiv Balakrishnan, Manideepak Reddy, Chuck Jones, Jordan Penoyar, Charlotte Gorrie, Varsha H., Scott Reed.

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