Michael Cephas Email & Phone Number

United States

Atlanta, Georgia, United States

Greater Atlanta Area

• Process assigned tasks for review, updating and/or testing.
• QA review of Payroll files Daily and Weekly across multiple clients
• Build knowledge of internal processes and procedures
• Respond to Client Inquiries via Ariel Vu Log, Case Manager, or Client Mailbox
• Review, research, and respond internally to system or data discrepancies
• Create and Execute test plans for internal use and also Client use

Dunwoody, GA

• First tier level of support by providing world class customer service to insurance agents and customers.
• Review and explain company billing process and resolve billing disputes.
• Review and process disbursements and commission requests.
• Process policy changes and assist agents with underwriting questions.
• Utilize multiple software applications to e iciently assist customers and insurance agents.
• Provide mentorship to new hires to ensure quality

Alpharetta, GA

• Responds to complex telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers. Expediently accesses reference materials to analyze and determine appropriate.
• Communicates eligibility, benefits, and claims status, policies and procedures.
• Documents each customer encounter and resolution in the appropriate computer tracking system and adjusts claims as necessary based upon findings.
• Meets and maintains production standards, counts, and inquiry response turnaround times and reprocesses claims, as appropriate.
• Uses contact tracking functions to follow-up on open calls to ensure issues are resolved within standards.

Marietta, GA

• Assures welfare of juvenile detainees and insures security of area in accordance with unit policies and procedures.
• Accounts for keys and equipment for unit on an assigned shift.
• Assess situations for potential volatility and take appropriate action according to procedure.
• Reports violations and incidents, maintains incident and disciplinary reports and daily logs.