Michael Garcia Email & Phone Number

San Diego, CA, United States

• Managing VIP and high profit orders and communication to design shop advisors.
• Assisting and coordinating client returns.
• Processing incoming shipment and inventory.
• Proficient in Netsuite system.
• Partnering with design shop leadership as well as retail operations team to communicate back-order reports and item cancellations.
• Reconciling outstanding client payment issues.

San Diego, California, United States

• As assistant manager I am on the sales floor more than any other member on the team and held to the highest sales goal which I strive to surpass each week and month.
• Running the boutique’s social media outreach accounts.
• Effectively learning the unique concepts of luxury retail.
• Supporting general manager in weekly team KPI reporting.
• Providing a fresh approach and energy to a luxury retail team.
• Using my previous experience from a brand within the same company to sharpen the approach to day to day sales.

Seattle, Washington

• Focus on growing business alongside team leader.
• Currently the Community Outreach and Event Coordinator for Pacific Place location.
• Effectively help grow and coach fellow team members in their roles.
• Networking with mall management and other retailers to maximize our presence within the mall and community.
• Inventory manager.
• Keeping up corporate deadlines as well as supervisor deadlines.

Greater Seattle Area

• Assisting team leader in various leadership tactics such as coaching, training, and maintaining advisor morale within the store.
• Currently the Community Outreach and Event Coordinator for University Village location.
• Schematics manager. Properly and promptly rolling out the latest schematic requirements issued by Aveda.
• Using smart and effective visuals launched by corporate offices but also using effective independent marketing skills.
• Coming up with influential ways to grow business with team leader and assistant team leader.
• Former Inventory manager.

Bellevue, Washington

• Directing 23 housekeeping attendants, laundry attendants, and maintenance workers.
• Managing the largest department at the hotel.
• Working closely with associates regarding their personal scheduling, payroll, personal information, and insurance needs.
• Learning new ways to communicate with associates due to the limitations of the English language for most the 23 associates.
• Keeping an eye of the overall cleanliness of the property.
• Maintaining a daily schedule in making sure all guest rooms are cleaned properly and on time for guest check in.

Bellevue, Washington

• Overseeing a team of 8 front desk associates.
• Solving guest issues on a reoccurring basis.
• Developing and implementing new programs to improve the hotels arrival experience.
• Making sure all associates have the tools to perform their jobs accordingly and efficiently.
• Developing professional connections with guests.
• Forecasting hotel occupancy, a week out in advance so that all hotel departments can formulate an effective and necessary schedule.