Manage InfoSec with Forcepoint and SonicWALL solutions. Maintain patch management using WSUS and other resources. Maintain asset management of equipment.

Diagnoses and repairs complex hardware/software issues to exceed clients' expectations and bolster earnings every month.Removes malware/viruses and installs security programs to protect clients' devices in the future.Consults expert blogs, support forums, online training and vendor product announcements to keep current with the latest technologies and trendsRetained existing clients and developed new business by extending high quality and efficient service.Worked closely with team members to meet or exceed all customer service requirements.Installed software, modified and repaired hardware and resolved technical issues.

Triaged incoming projects to determine the fastest/most effective ways to repair the problem and streamline productivity.Shared expert product knowledge and personal experiences with customers to increase client confidence and sales.Configured/troubleshot LANs, WLans and internet systems.Set up PC and Apple desktops and laptops and all types of mobile devices.Identified and solved technical issues with a variety of diagnostic tools.

Performed preventative maintenance on printers to reduce customers' downtime and improve device's life span.Researched, troubleshot and resolved complex problems independently.Resolved customer issues in a clear, courteous and straightforward manner.

Imaged over 200 hard drives and streamlined upgrades to ensure the clients' computers were ready by the established deadline.Followed up with clients to ensure optimal customer satisfaction.Resolved problems with malfunctioning products.

Ran slitting machines that cut down LDPE plastic film to rolls of various widths.