Michael Green Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Ok

Major Responsibilities:I managed daily warehouse operations, leading a team of over 50 employees to ensure efficient delivery, inventory management, and equipment handling. I initiated recruitment efforts, developed marketing strategies, and implemented system improvements to boost operational performance and cost-effectiveness. I drove improvements in key performance indicators, enhancing warehouse productivity by optimizing Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order. Additionally, I introduced innovative local marketing strategies, which significantly increased our average monthly orders.Key Deliverables:* Increased average orders per month by 28% over the past year through strategic local partnerships and marketing efforts.* Implemented a key process change that resulted in a $42,000 reduction in driver compensation over six months.* Improved Order Dwell Time and Drive Time by streamlining operations and optimizing resource allocation.* Enhanced Order Picking efficiency through the adoption of advanced inventory management systems.* Reduced Order Defect Rate by implementing rigorous quality control measures and employee training programs.

Oklahoma, United States

Major Responsibilities:I spearheaded customer-focused process enhancements by working closely with cross-functional teams to document, evaluate, and refine workflows. I directed large-scale transformation projects, ranging from department-specific initiatives to enterprise-wide implementations, to boost employee and customer satisfaction while cutting costs. I developed and executed workforce planning strategies to optimize staffing and scheduling, ensuring operational efficiency. Additionally, I conducted time-motion studies to support data-driven decision-making and ensure that programs were optimized before rolling them out organization-wide.Key Deliverables:* Enhanced retail data transparency by developing comprehensive metrics to track and measure transaction times, leading to better operational insights.* Designed and implemented custom time and motion studies, identifying key tools and methodologies to collect and analyze data, driving operational efficiency improvements.* Boosted productivity and customer experience by streamlining processes, resulting in a 13% reduction in transaction times and a 4.5% increase in customer satisfaction across the enterprise.* Developed audit processes for store pilots, capturing critical data, observations, and feedback to inform data-driven decisions and optimize programs before enterprise-wide rollout.* Executed workforce planning strategies, optimizing staffing levels and aligning schedules with operational demands to enhance service efficiency.* Established data-backed labor standards, enabling more accurate forecasting and resource allocation, improving labor-management across retail operations.* Led operational oversight with extensive travel (up to 70%) to retail and call center locations nationwide, conducting on-site analyses to drive continuous improvement initiatives.

Oklahoma City, Oklahoma, United States

Major Responsibilities:I managed multiple high-impact projects across various business units, consistently achieving results that aligned with organizational goals and stakeholder expectations. I conducted competitor analysis and benchmarking to map industry best practices, identifying opportunities for improvement and maintaining a competitive edge. I facilitated proactive business decision-making by creating robust business cases focused on process and system enhancements, which drove operational efficiency.Key Deliverables:* Increased first-call resolution rate from 63% to 69% by implementing continuous coaching programs, fostering team improvement, and refining performance management processes.* Generated over $200K in annual savings by conducting comprehensive monthly time and motion studies, optimizing staffing levels based on data-driven feedback and analysis.* Improved operational transparency and data-driven strategies through detailed operational analysis, identifying key performance gaps, issues, and opportunities while recommending best-practice solutions to address root causes.

Oklahoma City, Oklahoma, United States

Supervised a team of 30+ Quality Agents, monitoring 2,500–3,500 escalation calls per month to ensure adherence to quality standards and prompt issue resolution. Technical Support Manager, Sprint/Nextel· Managed, coached, and developed a core team of up to 25 Agents, delivering high-quality tech support to customers and fostering continuous skill development.Collections Inbound Manager, Sprint/Nextel· Led, mentored, and cultivated a core team of up to 25 Agents, ensuring effective collections support for customers and driving consistent team performance. Branch Manager, Bank of Oklahoma· Oversee daily operations across multiple branches, ensuring smooth and efficient branch management.

Major Responsiblities-Manage all day to day operations of multiple branches, creating and implementing customer solicitation programs driving increases in customer account, loans, and overall revenue for the branches. Recruiting and Training of new employees. Responsible for recruiting outside sales business to increase production of the branch, met and/or exceeded each monthly goals. Supervising the opening and approving of all New Accounts, Closing Accounts, Timed Deposits, Loans, IRA’s, and Investment Referrals. Overall ordering, handling, and securing of all currency within the branch.

Managed a team of 20-25 Agents in high-volume Collections Department. Responsible for negotiations and approval of settlements as well as long-term payment plans. Agent coaching, development and continued education. Proficient in FDCPA Rules and Regulations and individual state variation laws; including Bankruptcy and disputed accounts from consumers. MAJOR ACCOMPLISHMENTS:Exceeded collections target 11 out of 14 monthsAverage team collections up to $1.2 million monthly2 Agents promoted from my teams to Supervisor Effectively manage multiple branches and increasing performance

Staff, train, develop and drive overall sales success. Product ordering, invoicing, advertise, audit and manage stores overall budget monthly. Managed multiple stores, while recruiting for new Management. MAJOR ACCOMPLISHMENTS:Opened multiple locations across Oklahoma and KansasAssisted buyers in marketing and product purchase6 time Top Sales Award WinnerPartnered with District Manager to develop marketing plans and implementation