Michael C. Email & Phone Number

Canterbury, GB

London, England, United Kingdom

• Managed investigation projects from start to end; including all planning, deployment, recording, reporting, analysing and summarizing activities.
• Investigation in the causes of delay to assist front line mangers in developing solutions to performance issues and eradicate delay to improve the customer experience.
• Data Analysis – Interpreted large datasets to identify improvement opportunities to enhance business efficiencies.
• Delay Attribution – Monitor and analyse emerging operational performance trends at a local level, providing information to local managers to assist with the eradication of causes of delay.
• Supported company stakeholders to ensure that accurate root cause information is obtained for delays.
• Used investigative data and IT systems to obtain information in relation to delays and other performance related issues with a view to compiling reports or attributing delays accurately.

Canterbury, England, United Kingdom

• Tailoring support to individual’s needs and helping them and their families towards financial independence through work and aiding accessibility to the support needed.
• Utilising a combination of face to face, telephony, digital appointments and written communication to establish customer needs and the support required.
• Active listening and effective communication with customers, colleagues and other stakeholders to establish a virtuous working relationship to achieve desired goals and ambitions.
• Coaching techniques to help build positive relationships with customers that encourages, motivates and inspires trust.
• Making timely decisions, based on customer needs and assessing the evidence given, and referring them to appropriate help and support.
• Problem solving and offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world.

Stratford International

• Administration Support – Managed diaries, meetings and provided ongoing support to the General Manager, and other Senior Managers within the business.
• Finance management inclusive of invoicing and procurement. On boarded new staff and developed induction and mentoring packs.
• Note Taker – Participant in senior management meetings, employee disciplinary & welfare meetings etc. and documenting all discussion points. Assisted senior managers and established course of action and ensured.
• Managed office logistics, ensured that all information is up to date and that team members are aware of procedures, health & safety/ fire safety and security.
• Event Planning and Management – Managed events; working with senior management, organised event essentials including venue, catering, transportation, entertainment, entry passes, equipment, guest list etc.
• Delay Attribution – Investigated Station delays and finding root cause to improve performance.

Ashford, Kent, United Kingdom

• Train Conductor – Performed a safety critical role; prioritized the safety of all passengers and colleagues on board the train.
• On board manager – ensured that passengers adhere to the National Rail Conditions of Carriage & Railway Byelaws.
• Customer Relations/ Services – Conflict management and still able to deliver efficient customer service.
• Financial Operations – Able to handle customers while providing high standards of efficiency, accuracy and consistency. Proficient in managing cash, cheques, warrants and other forms of payments from customers.

Canterbury, United Kingdom

• Merchandiser/ Visual Merchandiser – Responsible for ensuring stock, inventory, cost and quality control.
• Optical Dispenser – Able to balance several roles and achieved a top salesman status within the store with average monthly sales of £23,000; KPI including an average dispense value (ADV) of £125-£130.
• Corporate Coordinator – Dealing with corporate businesses and aiming to encourage new businesses to join Specsavers’ corporate scheme.
• Customer Relations – Consider customers’ needs and wants and establish what is important to them – a fine line between a case of upselling but not overselling.
• In-store Trainer – Confidently conduction regular training in front of the entire team in aid to improve company productivity, quality and efficiency.
• Store Multi-skiller – Effectively liaise and work with various departments including contact lenses, shop floor, clinical management and pre-assessments and operations, glazing laboratory, administrative office and.

Tsuen Wan, Hong Kong

• Prepared/checked tender documents, bills of quantities, pre-tender estimate, tender recommendation, valuation of interim payment, estimated cost of variation and final account.
• Responsible for preparing and producing reports for the client to establish potential consequences and cost implications of certain events that requires attention.
• Ensured compliance with cost control policy and procedures by all members of the group and advised cost estimations at pre and post contract stage and project procurement strategy.

Sheung Wan, Hong Kong

• Supervisory operation in the hotel restaurant and bar – Responsible for managing and operating the bar independently at full capacity and maintained customer satisfaction.
• Customer service and communication – Paid attention to detail and potentially foreseen circumstances that may have had a negative impact and able to exterminate them before it became too late; this can be strongly.

Orlando, Florida Area

• Food & Beverage Services – Ensured customer satisfaction were met such as fast food and beverage services, portion/quality control and time management.
• Quality Control – Maintained quality control for many areas of the business including quality of the food served, portion control and wastage control and also providing the highest level of front of house customer.
• Time Management – The electronic system used in the ‘Magic Kingdom’ was solely timely based, therefore adopting good time management skills was the utmost importance to ensure perfect synchronization alongside fellow.

Master Of Science (Msc), Quantity Surveying (Rics Accredited), Pass

Activities and Societies: Nottingham Trent University Ten-pin Bowling Club Member & BUCS Championship 2012-2013 Gold Medallist.Modules.

Ba/Hons Hospitality Management With Tourism, Business, Upper Second Class Honours

Activities and Societies: University of Portsmouth Ten-pin Bowling Club MemberModules include: Strategic Management, Management of People.

Interior Design, Interior Design

Diploma in Interior Design Modules include: History of Design Styles, Spacial Planning, Lighting, Colour, Interior Finishes, Decorative.